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Air carrier captain laments a continuing problem he sees with customer service representatives not properly noting persons carrying firearms (pcfa) on the passenger count form and not briefing multiple pcfa's of the presence and location of the others.
| Attributes | |
| ACN | 1220350 |
| Time | |
| Date | 201411 |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Other Parked Pre-Departure |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 250 Flight Crew Total 20000 Flight Crew Type 5000 |
| Events | |
| Anomaly | Deviation - Procedural Security Deviation - Procedural Published Material / Policy |
Narrative:
On the passenger [count] form; the armed fbi agent was not in the 'passenger of interest' section of the pcf. This seems to be an ongoing issue I have on my flights. I constantly have to ask the csr's to add the pcfa's [persons carrying firearms] to the correct section of the pcf. The csr's also don't seem to be following procedure wrt informing all armed passengers of each other's presence namely; circling seat assignments of those that haven't been informed. It seems all the csrs need more training wrt this issue it's getting tiresome to constantly have to report this.
Original NASA ASRS Text
Title: Air carrier Captain laments a continuing problem he sees with Customer Service Representatives not properly noting Persons Carrying Firearms (PCFA) on the Passenger Count Form and not briefing multiple PCFA's of the presence and location of the others.
Narrative: On the Passenger [Count] Form; the armed FBI agent was not in the 'Passenger of Interest' section of the PCF. This seems to be an ongoing issue I have on my flights. I constantly have to ask the CSR's to add the PCFA's [Persons Carrying Firearms] to the correct section of the PCF. The CSR's also don't seem to be following procedure WRT informing all armed passengers of each other's presence namely; circling seat assignments of those that haven't been informed. It seems all the CSRs need more training WRT this issue it's getting tiresome to constantly have to report this.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.