A321 flight attendant reports working an aircraft that had spent the night in a freezing rain storm....

Narrative:

Aircraft had remained overnight during and ice and freezing rain storm. Significant ice buildup required lengthy de-icing off gate. I noticed the de-ice team having difficulty removing ice and getting de-icer nozzle targeting aircraft surfaces. Significant ice remained on all wing surfaces and several cabin windows. I called the captain to advise him and he stated he would notify the de-ice crew to inspect the aircraft. Additional deice fluid was applied only to right wing. I called captain a second time and advised him significant ice was still present and crew had not successfully removed contamination. I was told that the de-ice crews gave the aircraft a 'go' and that we were departing. After takeoff; I photographed the left wing and called two flight attendants to witness the buildup. One of the flight attendants immediately contacted the captain to express his concerns. Only then did the captain leave the cockpit to investigate. His reply: 'I am so sorry; the de-ice crews lied to me!'ego; near-ignoring / minimizing legitimate flight attendant safety concerns; total reliance on one source for final investigative concerns.

Original NASA ASRS Text

Title: A321 Flight Attendant reports working an aircraft that had spent the night in a freezing rain storm. The aircraft is de-iced and released by the de-ice crew; but significant ice remains and is reported to the Captain. A second de-icing occurs and the aircraft is again released and the Flight Attendant again reports ice remaining. This time the Captain chooses to ignore the advice and departs. After takeoff; the Captain is asked to come look for himself and is quite surprised to see the Flight Attendant is correct.

Narrative: Aircraft had remained overnight during and ice and freezing rain storm. Significant ice buildup required lengthy de-icing off gate. I noticed the de-ice team having difficulty removing ice and getting de-icer nozzle targeting aircraft surfaces. Significant ice remained on all wing surfaces and several cabin windows. I called the captain to advise him and he stated he would notify the de-ice crew to inspect the aircraft. Additional deice fluid was applied only to right wing. I called captain a second time and advised him significant ice was still present and crew had NOT successfully removed contamination. I was told that the de-ice crews gave the aircraft a 'go' and that we were departing. After takeoff; I photographed the left wing and called two flight attendants to witness the buildup. One of the flight attendants immediately contacted the captain to express his concerns. Only then did the captain leave the cockpit to investigate. His reply: 'I am so sorry; the de-ice crews lied to me!'Ego; near-ignoring / minimizing legitimate flight attendant safety concerns; total reliance on one source for final investigative concerns.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1238897
Time
Date	201502
Place
Locale Reference	BWI.Airport
State Reference	MD
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	A321
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Person 2
Function	Pilot Flying First Officer
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural FAR Ground Event / Encounter Other / Unknown