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Dispatcher inadvertently dispatched a B-767 air crew through a volcanic ash area. Air crew was unable to receive any information about an approaching volcanic plume. No satellite photo was available and wi-fi and their new ipads would not provide necessary information. They elected to depart and missed the plume by a very few miles.
| Attributes | |
| ACN | 1256915 |
| Time | |
| Date | 201504 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZZ.Airport |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Other Preflight planning |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Not Flying First Officer |
| Experience | Flight Crew Last 90 Days 250 Flight Crew Total 16000 Flight Crew Type 6000 |
| Person 2 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Inflight Event / Encounter Object Inflight Event / Encounter Weather / Turbulence |
Narrative:
Arrived in operations and all paperwork was laid out very professionally. Problem was trying to get a decent satellite photo to verify status of volcanic ash cloud approaching [the departure airport]. No wifi; and our new ipads would not provide access to necessary information. Hence we elected to take off; status unknown; southbound towards ash plume and hope to be able to see and avoid at night. We avoided the plume we were told by a very few miles. Unsatisfactory! We should have cancelled and not taken off with the information we had.
Original NASA ASRS Text
Title: Dispatcher inadvertently dispatched a B-767 air crew through a volcanic ash area. Air crew was unable to receive any information about an approaching volcanic plume. No satellite photo was available and Wi-Fi and their new IPads would not provide necessary information. They elected to depart and missed the plume by a very few miles.
Narrative: Arrived in operations and all paperwork was laid out very professionally. Problem was trying to get a decent satellite photo to verify status of volcanic ash cloud approaching [the departure airport]. No wifi; and our new iPads would not provide access to necessary information. Hence we elected to take off; status unknown; southbound towards ash plume and hope to be able to see and avoid AT NIGHT. We avoided the plume we were told by a very few miles. Unsatisfactory! We should have cancelled and not taken off with the information we had.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.