Air carrier flight crew and a dispatcher describe a flight to mdpc that is rerouted over the watrs a...

Narrative:

Flight to mdpc received a reroute from ATC and accepted it 15 min after departure.pilot ACARS and asked if they need a new release due to the flight was now under 100 NM than previous and class 2 question I replied 'no need I believe that's all pre-departure on class 2...I'll ask just don't go into the watrs (western atlantic route system) ny area but give me route and I can verify winds are not an issue and you can uplift dm.'I was extremely busy at time and saw that a route was sent back but did not take time to rebuild release not thinking it was in watrs; just knowing it was less than previous flight plan mileage did not make it a priority; due to sick call I had over 20 flights in the air and several over 12 within the hour to build up. Task saturation was in play. Co-dispatcher received a call from ATC asking if we had HF frequency on our mdpc flight and why we would let our flight into the ZNY oceanic watrs without it and was contacting flight by bouncing off other aircraft to give our flight routing guidance. I immediately told supervisor and tried to contact crew but could not and they responded by saying HF radio was required. I contacted ATC procedures and they said they were successful in rerouting aircraft back towards the coast and the would be back into radar coverage in about 30 more min via sumrs (ATC watrs boundary) direct nucar then as previously filed. Once aircraft was closer to boundary they told me the same routing.1) I think better training is needed on both the dispatch side and the pilot side on accepted and not accepting routes over watrs. 2) see if we can give ATC a notice that we cannot accept these routes that require a HF radio and or put remarks in the ATC filing strip that we are not HF radio capable (these type of situations have come up before where pilot wondering why they cannot accept these routes especially over azezu the key fix dispatchers are self-trained to look for.3) put a crew mail on all flights on midwest and northeast to flight and or mdpc that we cannot accept these routes.4) change the confusing fom language; it says that we are authorized to conduct rnp-10 operations over the gulf of mexico; watrs; watrs plus; miami oceanic and the san juan cta/fir.

Original NASA ASRS Text

Title: Air carrier flight crew and a dispatcher describe a flight to MDPC that is rerouted over the WATRS area by ATC. The crew accepts the clearance before realizing a HF radio is required to fly this route. Significant time is required to get the flight routed back into VHF range.

Narrative: Flight to MDPC received a reroute from ATC and accepted it 15 min after departure.Pilot ACARS and asked if they need a new release due to the flight was now under 100 NM than previous and class 2 question I replied 'no need I believe that's all pre-departure on class 2...I'll ask just don't go into the WATRS (Western Atlantic Route System) NY area but give me route and I can verify winds are not an issue and you can uplift DM.'I was extremely busy at time and saw that a route was sent back but did not take time to rebuild release not thinking it was in WATRS; just knowing it was less than previous flight plan mileage did not make it a priority; due to sick call I had over 20 flights in the air and several over 12 within the hour to build up. Task saturation was in play. Co-dispatcher received a call from ATC asking if we had HF frequency on our MDPC flight and why we would let our flight into the ZNY oceanic WATRS without it and was contacting flight by bouncing off other aircraft to give our flight routing guidance. I immediately told supervisor and tried to contact crew but could not and they responded by saying HF radio was required. I contacted ATC procedures and they said they were successful in rerouting aircraft back towards the coast and the would be back into radar coverage in about 30 more min via SUMRS (ATC WATRS boundary) direct NUCAR then as previously filed. Once aircraft was closer to boundary they told me the same routing.1) I think better training is needed on both the Dispatch side and the pilot side on accepted and not accepting routes over WATRS. 2) See if we can give ATC a notice that we cannot accept these routes that require a HF radio and or put remarks in the ATC filing strip that we are not HF radio capable (these type of situations have come up before where pilot wondering why they cannot accept these routes especially over AZEZU the key fix dispatchers are self-trained to look for.3) Put a crew mail on all flights on Midwest and Northeast to flight and or MDPC that we cannot accept these routes.4) Change the confusing FOM language; it says that we are authorized to conduct RNP-10 operations over the Gulf of Mexico; WATRS; WATRS plus; Miami Oceanic and the San Juan CTA/FIR.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1264056
Time
Date	201505
Local Time Of Day	0601-1200
Place
Locale Reference	ZNY.ARTCC
State Reference	NY
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	A319
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Person 2
Function	Other / Unknown
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural FAR Deviation - Procedural Published Material / Policy

Air carrier flight crew and a dispatcher describe a flight to mdpc that is rerouted over the watrs area by ATC. The crew accepts the clearance before realizing a HF radio is required to fly this route. Significant time is required to get the flight routed back into VHF range.