37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1274864 |
Time | |
Date | 201506 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | Initial Approach Taxi |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
I was flying 'C' position; and once we arrived at the gate the 'a' flight attendant (flight attendant) made the 'disarm and crosscheck doors for arrival' PA. I assumed the 'a' had seen the jetway moving towards the door so I got up and disarmed the R1 door and crosschecked with the 'a'. After opening the front door; I saw the captain open his front window and speak to the ops agent. That's when I noticed the jetway was still far away. The captain turned back to me and stated that we wouldn't be able to deplane for 10 min due to the arrival of another international flight and the jetway would remain pulled back. I informed the passenger; then told the 'a' that the doors really should remain armed until the jet bridge arrives; and that the PA shouldn't be completed until the jet bridge has started moving towards the aircraft.the 'a' did not re-arm their door; and no PA was made for the 'B' to re-arm their door; but I re-armed my door to maintain a viable/usable exit. Once the jetway started moving towards the door; the 'a' let me know and I disarmed the R1 door and it was crosschecked by 'a'.at no time did I 'make' 'a' arm their door; nor did I notify 'B' their doors should be re-armed. There were passenger nearby and I didn't feel comfortable starting a debate about door statuses.our company has not done a good job educating fas about when doors need to be armed and why they need to be armed. They also have not educated fas that the 'a's' PA is the only indicator of arming/disarming. Instead; procedure changes are always buried inside of revisions without explanations.... So I can't explain things to fellow fas in front of passenger during situations. I just have to be prepared to act. I informed my coworker and was ready to blow my slide if needed and call the 'B'. Keep in mind; it could be easy for any 'C' to forget they'd re-armed their door because my 'a' never said 'disarm doors' again; but I was well-aware I had. That PA forces you to stop and focus. We need explanations of things; not just procedural changes. I wanted this documented because while I know I could have done more; I didn't feel it was appropriate in front of passenger and would've have created angst with crew which would have been a worse distraction and taken the focus off of safety and been less impactful.
Original NASA ASRS Text
Title: B737 FA reported the aircraft was at the gate; but waited for jet bridge with doors disarmed for about ten minutes.
Narrative: I was flying 'C' position; and once we arrived at the gate the 'A' Flight Attendant (FA) made the 'Disarm and Crosscheck Doors for Arrival' PA. I assumed the 'A' had seen the jetway moving towards the door so I got up and disarmed the R1 door and crosschecked with the 'A'. After opening the front door; I saw the Captain open his front window and speak to the Ops Agent. That's when I noticed the jetway was still far away. The Captain turned back to me and stated that we wouldn't be able to deplane for 10 min due to the arrival of another international flight and the jetway would remain pulled back. I informed the PAX; then told the 'A' that the doors really should remain armed until the jet bridge arrives; and that the PA shouldn't be completed until the jet bridge has started moving towards the aircraft.The 'A' did not re-Arm their door; and no PA was made for the 'B' to re-Arm their door; but I re-ARMED my door to maintain a viable/usable exit. Once the jetway started moving towards the door; the 'A' let me know and I DISARMED the R1 door and it was crosschecked by 'A'.At no time did I 'make' 'A' ARM their door; nor did I notify 'B' their doors should be re-ARMED. There were PAX nearby and I didn't feel comfortable starting a debate about door statuses.Our company has not done a good job educating FAs about when doors need to be armed and why they need to be armed. They also have not educated FAs that the 'A's' PA is the only indicator of ARMING/DISARMING. Instead; procedure changes are always buried inside of revisions without explanations.... so I can't explain things to fellow FAs in front of PAX during situations. I just have to be prepared to act. I informed my coworker and was ready to blow my slide if needed and call the 'B'. Keep in mind; it could be easy for any 'C' to forget they'd re-ARMED their door because my 'A' never said 'DISARM doors' again; but I was well-aware I had. That PA forces you to stop and focus. We need explanations of things; not just procedural changes. I wanted this documented because while I know I could have done more; I didn't feel it was appropriate in front of PAX and would've have created angst with crew which would have been a worse distraction and taken the focus off of safety and been less impactful.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.