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Three airline ticket agents contend that the redesign of the baggage scales to near floor level causes a personal safety issue for the agents if passengers chose to walk behind the counter. The additional distance that bags need to be lifted to the bag belt is also causing back strain.
| Attributes | |
| ACN | 1351360 |
| Time | |
| Date | 201604 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Person 1 | |
| Function | Gate Agent / CSR |
| Person 2 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Ground Event / Encounter Other / Unknown |
Narrative:
Scales are a trip hazzard and hard on back lifting bags off the ground at the ticket counter.
Original NASA ASRS Text
Title: Three airline ticket agents contend that the redesign of the baggage scales to near floor level causes a personal safety issue for the agents if passengers chose to walk behind the counter. The additional distance that bags need to be lifted to the bag belt is also causing back strain.
Narrative: Scales are a trip hazzard and hard on back lifting bags off the ground at the ticket counter.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.