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A B737 had a ground interrupt due to the exterior 1L door handle reported as being extended. Aircraft returned to the gate and maintenance was called.
| Attributes | |
| ACN | 1352515 |
| Time | |
| Date | 201605 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Exterior Pax/Crew Door |
| Person 1 | |
| Function | Technician |
| Qualification | Maintenance Airframe Maintenance Powerplant |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
Aircraft X had a ground interrupt in for an exterior 1L door handle being extended. This was noted by the ground crew or another aircraft after push-out. However; it was first noticed by the gate agent prior to push-out; who recommended maintenance be called. She was told by ramp control to ignore it and instructed to pull the jetbridge. She related this account to crew chief and mechanic after the aircraft returned. Furthermore; ramp control announced over the radio that the plane was returning to the gate and 'they will reset the door.' it sounded as though another department was going to 'reset' the door. I immediately sent out the aforementioned crew chief and mechanic only to discover ramp control had been meddling with the airplane from the start to guarantee a timely departure. Ramp control must have a safety culture to advise maintenance of safety concerns.
Original NASA ASRS Text
Title: A B737 had a ground interrupt due to the exterior 1L door handle reported as being extended. Aircraft returned to the gate and Maintenance was called.
Narrative: Aircraft X had a ground interrupt in for an exterior 1L door handle being extended. This was noted by the ground crew or another aircraft after push-out. However; it was first noticed by the gate agent prior to push-out; who recommended maintenance be called. She was told by ramp control to ignore it and instructed to pull the jetbridge. She related this account to crew chief and mechanic after the aircraft returned. Furthermore; ramp control announced over the radio that the plane was returning to the gate and 'they will reset the door.' It sounded as though another department was going to 'reset' the door. I immediately sent out the aforementioned crew chief and mechanic only to discover ramp control had been meddling with the airplane from the start to guarantee a timely departure. Ramp control must have a safety culture to advise maintenance of safety concerns.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.