B737 flight attendant reported difficulty locating a braille briefing card; which was eventually loc...

Narrative:

[A blind] passenger boarded and I briefed her how many exit row forward and aft to bathrooms and exits. Showed her call light; oxygen masks. She was happy briefing done. Number 4 flight attendant (flight attendant) did hear my briefing and thought it thorough. We called when no braille card found in demo bag. Called flight service and [they] claimed we don't carry any longer. Cabin service/mechanic that brought card said 'we haven't had these in a while.' we were taken back by that comment. Number 4 flight attendant handed her card. Half way through flight she mentioned to me pages were missing on the brace position. I explained that if ever an emergency we would have briefed everyone with checklist. She felt discriminated against for unable to be accommodated like everyone else. I agreed with her and said I would report braille card incomplete. Number 4 was stopped and told braille card had parts missing but never stated what. Should had been specific on missing part. Page 4 of card stopped printing in middle of the sentence with descriptions of brace position. Also fas should be informed if braille cards are no longer used.braille cards need to be checked for misspellings and to be sure onboard in demo bags. She felt discriminated against when everyone else had opportunity to look at their cards.

Original NASA ASRS Text

Title: B737 Flight Attendant reported difficulty locating a braille briefing card; which was eventually located. Enroute the Flight Attendant was informed by the passenger that the card was not complete.

Narrative: [A blind] passenger boarded and I briefed her how many exit row forward and aft to bathrooms and exits. Showed her call light; oxygen masks. She was happy briefing done. Number 4 Flight Attendant (FA) did hear my briefing and thought it thorough. We called when no braille card found in demo bag. Called flight service and [they] claimed we don't carry any longer. Cabin service/mechanic that brought card said 'we haven't had these in a while.' We were taken back by that comment. Number 4 FA handed her card. Half way through flight she mentioned to me pages were missing on the brace position. I explained that if ever an emergency we would have briefed everyone with checklist. She felt discriminated against for unable to be accommodated like everyone else. I agreed with her and said I would report braille card incomplete. Number 4 was stopped and told braille card had parts missing but never stated what. Should had been specific on missing part. Page 4 of card stopped printing in middle of the sentence with descriptions of brace position. Also FAs should be informed if braille cards are no longer used.Braille cards need to be checked for misspellings and to be sure onboard in demo bags. She felt discriminated against when everyone else had opportunity to look at their cards.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1375671
Time
Date	201607
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Emergency Equipment
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy

B737 flight attendant reported difficulty locating a braille briefing card; which was eventually located. Enroute the flight attendant was informed by the passenger that the card was not complete.