Narrative:

A passenger came to the aft galley and asked me for a cup of coffee. I went to the back counter and poured him a cup. As I turned to hand it to him the cup there was a jolt and the plane dropped. I hit the ceiling with my head; I landed by the center aft jump seat. Flight attendant X was partway in the center aft left jump seat; while the passenger I was getting the coffee for landed next to me close to the center right jump seat. Flight attendant X tried to hold onto me and the passenger also tried grabbing on to me. The aircraft jolted again and dropped. I flew to the ceiling again; hitting it with my head. I clearly remember seeing cups of water; juice; wine bottles ice buckets flying to the ceiling with me. As I was falling to the floor; the plane dropped yet again. I hit the ceiling again; with my body this time; then landed on my posterior and left hand. My uniform was soaked with all the liquids that were flying around the galley with me. The plane continued shaking. I could hear passengers screaming and crying. I could hear a flight attendant (I am assuming it was flight attendant Y since she was the only flight attendant in that part of the cabin) yelling for passengers to fasten their seat belts and to sit down and hold on. Prior to this severe turbulence it was completely smooth.the passenger that I had been getting the cup of coffee for was able to make it to a passenger seat near flight attendant Y. He noticed she was injured and helped apply pressure to her lacerated scalp. After the turbulence had subsided I attempted to stand. I had pain in my bottom and lower back along with pain in my left wrist. When I moved my left wrist there was a grinding sensation. Flight attendant X helped me to sit in the center jump seat. Flight attendant Y came to the aft galley. She was covered in blood. I noticed blood gushing from her scalp. Flight attendant X grabbed some gauze and applied pressure. The galley was a 'wreck'. The floor was covered in liquids of all kinds; plastic glasses; coffee cups; ice; pick up trays; wine and water bottles and coffee supplies. Some of the carriers were shaken out of their storage spots. My first reaction was to start cleaning up the galley (at this point it was a safety hazard with liquid and items covering the floor). Upon standing it was clear my back was in pain and bending over was near impossible. Flight attendant Y also wanted to start cleaning and checking on passengers. She was 'covered' in blood and wanted to change her shirt. She was worried about 'scaring the children'. It was clear to flight attendant X that neither I nor flight attendant Y should be up. He made us sit in the aft center jumpseats while he started first aid on both of us.captain came to the aft galley to check on us; he had just left the flight deck for his break when the turbulence hit. He checked on our injuries and helped flight attendant X start first aid on mine and flight attendant Y injuries. He helped me remove my rings on my injured hand and started icing it. He told me there was no way I could continue on duty and that I should go take the pilot rest seat. I stayed in the pilot rest seat until I was removed from the aircraft by the paramedics and transported to the hospital. I have asked myself several times what I could have done to change the outcome; I honestly cannot come up with anything differently. I do feel that several things were done correctly and the outcome would have been much worse without these 'best practices'. All the carts were secured. I shudder to think what would have happened if we had been using the carts as extra counter space to 'stage supplies'. Items out on the counters were at a minimum. I also believe that the full size wine bottles being plastic was an important safety issue. I have no way of describing the force that of what transpired in the cabin. If those wine bottles would have been glass; not only would we have had broken glass covering the galley it would have been similar to having hammers flying around during the turbulence.

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Original NASA ASRS Text

Title: Two B767 flight attendants reported an encounter with clear air turbulence and the injuries that resulted. The flight diverted to take care of the injured flight attendants and passengers.

Narrative: A passenger came to the aft galley and asked me for a cup of coffee. I went to the back counter and poured him a cup. As I turned to hand it to him the cup there was a jolt and the plane dropped. I hit the ceiling with my head; I landed by the center aft jump seat. Flight Attendant X was partway in the center aft left jump seat; while the passenger I was getting the coffee for landed next to me close to the center right jump seat. Flight Attendant X tried to hold onto me and the passenger also tried grabbing on to me. The aircraft jolted again and dropped. I flew to the ceiling again; hitting it with my head. I clearly remember seeing cups of water; juice; wine bottles ice buckets flying to the ceiling with me. As I was falling to the floor; the plane dropped yet again. I hit the ceiling again; with my body this time; then landed on my posterior and left hand. My uniform was soaked with all the liquids that were flying around the galley with me. The plane continued shaking. I could hear passengers screaming and crying. I could hear a Flight Attendant (I am assuming it was FA Y since she was the only FA in that part of the cabin) yelling for passengers to fasten their seat belts and to sit down and hold on. Prior to this severe turbulence it was completely smooth.The passenger that I had been getting the cup of coffee for was able to make it to a passenger seat near Flight Attendant Y. He noticed she was injured and helped apply pressure to her lacerated scalp. After the turbulence had subsided I attempted to stand. I had pain in my bottom and lower back along with pain in my left wrist. When I moved my left wrist there was a grinding sensation. FA X helped me to sit in the center jump seat. Flight Attendant Y came to the aft galley. She was covered in blood. I noticed blood gushing from her scalp. FA X grabbed some gauze and applied pressure. The galley was a 'wreck'. The floor was covered in liquids of all kinds; plastic glasses; coffee cups; ice; pick up trays; wine and water bottles and coffee supplies. Some of the carriers were shaken out of their storage spots. My first reaction was to start cleaning up the galley (at this point it was a safety hazard with liquid and items covering the floor). Upon standing it was clear my back was in pain and bending over was near impossible. FA Y also wanted to start cleaning and checking on passengers. She was 'covered' in blood and wanted to change her shirt. She was worried about 'scaring the children'. It was clear to FA X that neither I nor FA Y should be up. He made us sit in the aft center jumpseats while he started first aid on both of us.Captain came to the aft galley to check on us; he had just left the flight deck for his break when the turbulence hit. He checked on our injuries and helped FA X start first aid on mine and FA Y injuries. He helped me remove my rings on my injured hand and started icing it. He told me there was no way I could continue on duty and that I should go take the pilot rest seat. I stayed in the pilot rest seat until I was removed from the aircraft by the paramedics and transported to the hospital. I have asked myself several times what I could have done to change the outcome; I honestly cannot come up with anything differently. I do feel that several things were done correctly and the outcome would have been much worse without these 'best practices'. All the carts were secured. I shudder to think what would have happened if we had been using the carts as extra counter space to 'stage supplies'. Items out on the counters were at a minimum. I also believe that the full size wine bottles being plastic was an important safety issue. I have no way of describing the force that of what transpired in the cabin. If those wine bottles would have been glass; not only would we have had broken glass covering the galley it would have been similar to having hammers flying around during the turbulence.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.