37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1408160 |
Time | |
Date | 201612 |
Aircraft 1 | |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Events | |
Anomaly | Deviation - Procedural Security Flight Deck / Cabin / Aircraft Event Illness Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
I got ill during the last 2 hours of the flight after an altercation with a passenger who refused to sit down when told he needed to and kept trying to come forward while the pilots were taking a bathroom break. He raised his voice; yelling at me about not being allowed to use the restroom right then. I had to tell him several times to sit down and he just kept standing over me and arguing with me. It was very upsetting and I could feel an adrenaline rush. An hour later I was still shaky and then started feeling nauseous just before we started our final beverage service. I then threw up several times which triggered an asthma attack. The C flight attendant (flight attendant) got a portable oxygen bottles (pob) for me to use. Medlink was contacted and they advised getting the albuteral inhaler from the enhanced emergency medical kit (eemk). Even though I had already found my xopenex inhaler and used it they said to use that one since mine might not be effective since it might not be up to date. The abuteral inhaler caused me to shake uncontrollably and feel faint. So they paged for a doctor; he was an orthopedic surgeon who said there may have also been a drop in my blood pressure which was causing me to feel faint. So the paramedics were contacted and asked to meet the flight. After we blocked in before the passengers deplaned the paramedics removed me from the plane. After checking my vitals and hearing what happened they said I could go home since my husband was picking me up. And if I felt like I needed to I could go to the er or clinic. I should have been much more assertive with the passenger who refused to listen to me and just commanded that he immediately sit down or we would have the police meet our flight to deal with him. Basically what he did was assault. He yelled loud enough at me for our captain to hear him from the locked bathroom. I never should have allowed it to escalate to that point by trying to be nice. I should have yelled loud enough for the other fas to hear me in the back of the plane since I did not feel safe to turn my back on him to get to the intercom as they were finishing their service. I did not know if this was a plot to try to take over our aircraft or test our responses or if he was just drunk and disorderly. He towered over me and got in my face to yell at me. [I suggest to] take immediate control of the situation and don't let things escalate. Get my fellow crew there to help me by yelling to get their attention.
Original NASA ASRS Text
Title: Flight Attendant (FA) reported being verbally assaulted by a passenger who was upset at not being able to used the forward lavatory while the pilots were rotating through a bathroom break. After the confrontation; the FA felt nauseous and suffered an asthma attack. Paramedics met the aircraft upon arrival and evaluated the FA as safe to go home.
Narrative: I got ill during the last 2 hours of the flight after an altercation with a passenger who refused to sit down when told he needed to and kept trying to come forward while the pilots were taking a bathroom break. He raised his voice; yelling at me about not being allowed to use the restroom right then. I had to tell him several times to sit down and he just kept standing over me and arguing with me. It was very upsetting and I could feel an adrenaline rush. An hour later I was still shaky and then started feeling nauseous just before we started our final beverage service. I then threw up several times which triggered an asthma attack. The C Flight Attendant (FA) got a Portable Oxygen Bottles (POB) for me to use. Medlink was contacted and they advised getting the albuteral inhaler from the Enhanced Emergency Medical Kit (EEMK). Even though I had already found my Xopenex inhaler and used it they said to use that one since mine might not be effective since it might not be up to date. The abuteral inhaler caused me to shake uncontrollably and feel faint. So they paged for a doctor; he was an orthopedic surgeon who said there may have also been a drop in my blood pressure which was causing me to feel faint. So the paramedics were contacted and asked to meet the flight. After we blocked in before the passengers deplaned the paramedics removed me from the plane. After checking my vitals and hearing what happened they said I could go home since my husband was picking me up. And if I felt like I needed to I could go to the ER or clinic. I should have been much more assertive with the passenger who refused to listen to me and just commanded that he immediately sit down or we would have the police meet our flight to deal with him. Basically what he did was assault. He yelled loud enough at me for our captain to hear him from the locked bathroom. I never should have allowed it to escalate to that point by trying to be nice. I should have yelled loud enough for the other FAs to hear me in the back of the plane since I did not feel safe to turn my back on him to get to the intercom as they were finishing their service. I did not know if this was a plot to try to take over our aircraft or test our responses or if he was just drunk and disorderly. He towered over me and got in my face to yell at me. [I Suggest to] take immediate control of the situation and don't let things escalate. Get my fellow crew there to help me by yelling to get their attention.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.