37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1412592 |
Time | |
Date | 201612 |
Local Time Of Day | 1801-2400 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Environment | |
Light | Night |
Aircraft 1 | |
Make Model Name | B777 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Component | |
Aircraft Component | Exterior Pax/Crew Door |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
I was #4 sitting at 2R; when the captain announced that the flight attendant sitting at 2R come to the cockpit to be briefed. I was told the 'locking mechanism indicator' is not working; and I was not to leave that door until we reached 10;000 ft. I asked if he was joking; and he said no; I asked the first officer and he confirmed it was not working. The captain demonstrated; with his arms spread out; to keep everyone away from that door; except me. I asked 'wasn't this a no go item'; and he said 'no; we'll take it to [destination] and they'll give it to [the next] crew to fly and they can deal with it.' 'good news'; he said; 'we won't have to fly it back.' I asked for volunteers to seat swap; and of course nobody wanted anywhere near that door. I went back to the captain and asked him again; telling him I was very uncomfortable 'guarding' a door with a problem. I give 100% to [the company]; and I expect this company to give it back to me. I did not feel safe. I've seen a lot after flying 40 years; but this was absurd.[company] keeps deferring planes; and sending us out with placard stickers everywhere. In addition to being unsafe; it is embarrassing. Fix problems; instead of deferring to keep crippled planes in the air. The passengers notice how patched together our planes are. Needless to say; our pride in [the company] is not there anymore by everyone. I took myself off of this crippled plane because I did not feel safe. I worked a flight that night that was understaffed instead.
Original NASA ASRS Text
Title: B777-300 Flight Attendant reported refusing to work a flight after being briefed she would be stationed by a passenger entry door that was deferred with the locking mechanism indicator inoperative.
Narrative: I was #4 sitting at 2R; when the Captain announced that the FA sitting at 2R come to the cockpit to be briefed. I was told the 'locking mechanism indicator' is NOT working; and I was not to leave that door until we reached 10;000 ft. I asked if he was joking; and he said no; I asked the FO and he confirmed it was not working. The Captain demonstrated; with his arms spread out; to keep everyone away from that door; except ME. I asked 'Wasn't this a NO GO ITEM'; and he said 'NO; we'll take it to [destination] and they'll give it to [the next] crew to fly and they can deal with it.' 'Good news'; he said; 'we won't have to fly it back.' I asked for volunteers to seat swap; and of course NOBODY wanted anywhere near that door. I went back to the Captain and asked him again; telling him I was very uncomfortable 'GUARDING' a door with a problem. I give 100% to [the company]; and I expect this company to give it back to me. I DID NOT FEEL SAFE. I've seen a lot after flying 40 years; but this was absurd.[Company] keeps deferring planes; and sending us out with placard stickers everywhere. In addition to being unsafe; it is embarrassing. FIX PROBLEMS; instead of deferring to keep crippled planes in the air. The passengers notice how patched together our planes are. Needless to say; our pride in [the company] is not there anymore by everyone. I took myself off of this crippled plane because I did NOT feel safe. I worked a flight that night that was understaffed instead.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.