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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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Dispatcher reported dispatch program crashed several times during shift which did not allow him to safely do his job.
| Attributes | |
| ACN | 1417760 |
| Time | |
| Date | 201701 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Flight Phase | Other Other |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
This is the 4th day in a row I have worked [this] dispatch desk and every day the dispatch program randomly crashes 4 to 5 times per shift. Each time it crashes I no longer have the ability to calculate a reroute; ACARS is unavailable; no access to amend releases; no access to weather; notams; field condition reports; no way to quickly calculate performance data. This can be a safety issue due to lack of available communication with enroute flights; ability to calculate reroutes or diversions.this issue needs to be address quickly by it and determine the root cause of the issue and quickly develop a remedy.
Original NASA ASRS Text
Title: Dispatcher reported dispatch program crashed several times during shift which did not allow him to safely do his job.
Narrative: This is the 4th day in a row I have worked [this] dispatch desk and every day the dispatch program randomly crashes 4 to 5 times per shift. Each time it crashes I no longer have the ability to calculate a reroute; ACARS is unavailable; no access to amend releases; no access to weather; NOTAMs; field condition reports; no way to quickly calculate performance data. This can be a safety issue due to lack of available communication with enroute flights; ability to calculate reroutes or diversions.This issue needs to be address quickly by IT and determine the root cause of the issue and quickly develop a remedy.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.