Narrative:

We started our day with a flight to the west coast. As we got closer the ca called and notified us that we are short on fuel and can't continue because of the weather conditions and that we will be diverting to ZZZ to get some fuel. He also notified the passengers after we got off the phone with him. We then prepared the cabin for arrival. Everyone seemed okay with it. We landed in ZZZ and had to sit on the ground waiting on a gate. After an hour or so of waiting for the gate they decided to bring the fuel truck to us instead. With the fuel truck came the fire department to make sure everything went smoothly. In the meantime flight attendant a and I talked to the passengers answering all the questions they had for us. During the wait the ca made sure to let the passengers know what was going on as often as possible as we did as well. Soon after we got fuel we were hoping for a takeoff but we got another delay because of the weather in ZZZ1. He let the passengers know that they are welcome to get up stretch use the lavatories as flight attendant a and I passed out snacks and drinks. A couple in first class wanted to get off the plane if we had a further delay. Also a lady in the back had her final destination as ZZZ so she wanted to get off the plane as well. We let the ca know and that there were a few passenger who wanted to get off. As time passed by another lady in first class wanted to get off because she looked up flights and saw that she can take a flight out to her final destination from ZZZ instead. We notified the ca about that as well. At this point we had been sitting on the ground over 2 hours; that's when the ca called us and told us we had a gate open to use and wanted to know if the cabin was secure to taxi. We secured the cabin and took our seats and called him back to let him now we were all good to go. We taxied for a minute then we came to another stop. I'm not sure what happened but we lost our gate. Ca made an announcement saying we don't have a gate anymore; but they are working on a solution and he will notify everyone as soon as he gets some more information. After a while the ca called us and told us to pull the slide at the main cabin door; then he said hold on a second I'm going to double check that's what they want us to do and call us back. A few moments after he called and confirmed that that's what he wanted us to do. That's when flight attendant a opened the door and pulled the slide open and put the safety rope across the door. After that the passengers were confused and questioning the slide. Moments after the police; firetrucks and paramedics and the stairs as well as ground crew and company personnel were all surrounding the plane. The ca came out and made a PA explaining to the passenger on what was going on and that we will be deplaning from the back of the plane. I was instructed to open the L2 door so the stair can pull up and he passengers can get off. After I opened the door and put the safety rope on the door we sat waiting on the shuttles to get there to take the passengers. The fireman were there to help passenger deplane safely as it was raining. After everyone deplaned the crew stayed on the plane as the ca took care of more stuff on the phone about an hour after we got off the plane and headed to our hotel.

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Original NASA ASRS Text

Title: Flight Attendants reported diverting due to fuel issues. The flight had difficulty getting a gate and after a long period of time the Captain ordered a single slide to be deployed. Air stairs were used to deplane the passengers.

Narrative: We started our day with a flight to the west coast. As we got closer the CA called and notified us that we are short on fuel and can't continue because of the weather conditions and that we will be diverting to ZZZ to get some fuel. He also notified the passengers after we got off the phone with him. We then prepared the cabin for arrival. Everyone seemed okay with it. We landed in ZZZ and had to sit on the ground waiting on a gate. After an hour or so of waiting for the gate they decided to bring the fuel truck to us instead. With the fuel truck came the fire department to make sure everything went smoothly. In the meantime Flight attendant A and I talked to the passengers answering all the questions they had for us. During the wait the CA made sure to let the passengers know what was going on as often as possible as we did as well. Soon after we got fuel we were hoping for a takeoff but we got another delay because of the weather in ZZZ1. He let the passengers know that they are welcome to get up stretch use the lavatories as Flight Attendant A and I passed out snacks and drinks. A couple in First class wanted to get off the plane if we had a further delay. Also a lady in the back had her final destination as ZZZ so she wanted to get off the plane as well. We let the CA know and that there were a few passenger who wanted to get off. As time passed by another lady in first class wanted to get off because she looked up flights and saw that she can take a flight out to her final destination from ZZZ instead. We notified the CA about that as well. At this point we had been sitting on the ground over 2 hours; that's when the CA called us and told us we had a gate open to use and wanted to know if the cabin was secure to taxi. We secured the cabin and took our seats and called him back to let him now we were all good to go. We taxied for a minute then we came to another stop. I'm not sure what happened but we lost our gate. CA made an announcement saying we don't have a gate anymore; but they are working on a solution and he will notify everyone as soon as he gets some more information. After a while the CA called us and told us to pull the slide at the main cabin door; then he said hold on a second I'm going to double check that's what they want us to do and call us back. A few moments after he called and confirmed that that's what he wanted us to do. That's when Flight Attendant A opened the door and pulled the slide open and put the safety rope across the door. After that the passengers were confused and questioning the slide. Moments after the police; firetrucks and paramedics and the stairs as well as ground crew and company personnel were all surrounding the plane. The CA came out and made a PA explaining to the passenger on what was going on and that we will be deplaning from the back of the plane. I was instructed to open the L2 door so the stair can pull up and he passengers can get off. After I opened the door and put the safety rope on the door we sat waiting on the shuttles to get there to take the passengers. The fireman were there to help passenger deplane safely as it was raining. After everyone deplaned the crew stayed on the plane as the CA took care of more stuff on the phone about an hour after we got off the plane and headed to our hotel.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.