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A319 captain reported a flight attendant allowed a passenger who had deplaned back onto the aircraft.
| Attributes | |
| ACN | 1425396 |
| Time | |
| Date | 201702 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Security Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
I carefully briefed the 1st flight attendant that passengers were not allowed back on the aircraft once they had gotten off and gone up the jet way. As I completed my post flight duties; I returned to the flight deck to gather my belonging. I glanced up to see a female passenger walk back on the aircraft. The 1st flight attendant let her back on the aircraft without saying anything.I spoke out the door and told the 1st something to the effect to stop the passenger she was not allowed back on the aircraft. The 1st said oh she just left a bag and then it seemed to sink in with her. She said oh yeah you briefed my on that. I forgot.the flight attendants do not want any conflict with passengers. So they are constantly just ignoring numerous company procedures and F.a.right.s. We are still getting a lot of we do not do it that way attitude.there are a lot of ways the company could reinforce some of these procedures. Memos; training; ground school modules. But when the flight attendant group gets away with paying people to do their ground school. A ground school section probably would be useless anyway.
Original NASA ASRS Text
Title: A319 Captain reported a flight attendant allowed a passenger who had deplaned back onto the aircraft.
Narrative: I carefully briefed the 1st flight attendant that passengers were not allowed back on the aircraft once they had gotten off and gone up the jet way. As I completed my post flight duties; I returned to the flight deck to gather my belonging. I glanced up to see a female passenger walk back on the aircraft. The 1st FA let her back on the aircraft without saying anything.I spoke out the door and told the 1st something to the effect to stop the passenger she was not allowed back on the aircraft. The 1st said oh she just left a bag and then it seemed to sink in with her. She said oh yeah you briefed my on that. I forgot.The flight attendants do not want any conflict with passengers. So they are constantly just ignoring numerous company procedures and F.A.R.s. We are still getting a lot of we do not do it that way attitude.There are a lot of ways the company could reinforce some of these procedures. Memos; training; ground school modules. But when the FA group gets away with paying people to do their ground school. A ground school section probably would be useless anyway.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.