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Ramp agent reported that a crj-700 was in service with a cargo door counterbalance broken.
| Attributes | |
| ACN | 1438794 |
| Time | |
| Date | 201704 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Regional Jet 700 ER/LR (CRJ700) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cargo Door |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
Aircraft X has been flying around the system with a broken counter balance on the door. In the picture; you see a yellow strap attached holding the door in place. When speaking with a mechanic; he said that was not part of the MEL and that a ramp serviceman must have added it. The yellow strap was zip tied to a pole that was supporting the netting system. The yellow strap in the picture was not inserted by the ramp crew. The aircraft was here 4 days earlier with same issue and in the same picture you will see a red strap; the company mechanic took it and wrapped around the pole securing the net system; this was after the door fell on the mechanics legs. Maintenance was required to stay and close the door on that turn. Today; I asked the captain and the company mechanic what was the safety system set up when the counter balance was broken and the reply was to have an agent hold it open. I told the mechanic that was an unacceptable resolution. The aircraft has been here twice and a different method of securing the door was utilized for each departure. When asking for maintenance assistance today; supervisor was advised the door had been deferred and maintenance would not be assisting.
Original NASA ASRS Text
Title: Ramp Agent reported that a CRJ-700 was in service with a cargo door counterbalance broken.
Narrative: Aircraft X has been flying around the system with a broken counter balance on the door. In the picture; you see a yellow strap attached holding the door in place. When speaking with a mechanic; he said that was not part of the MEL and that a ramp serviceman must have added it. The yellow strap was zip tied to a pole that was supporting the netting system. The yellow strap in the picture was not inserted by the ramp crew. The aircraft was here 4 days earlier with same issue and in the same picture you will see a red strap; the company mechanic took it and wrapped around the pole securing the net system; this was after the door fell on the mechanics legs. Maintenance was required to stay and close the door on that turn. Today; I asked the Captain and the company mechanic what was the safety system set up when the counter balance was broken and the reply was to have an agent hold it open. I told the mechanic that was an unacceptable resolution. The aircraft has been here twice and a different method of securing the door was utilized for each departure. When asking for Maintenance assistance today; Supervisor was advised the door had been deferred and Maintenance would not be assisting.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.