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Two controllers and two dispatchers reported a flight encountered severe turbulence which resulted in injuries to flight attendants and passengers.
| Attributes | |
| ACN | 1470479 |
| Time | |
| Date | 201708 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZBW.ARTCC |
| State Reference | NH |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Descent |
| Route In Use | Direct |
| Flight Plan | IFR |
| Person 1 | |
| Function | Enroute |
| Qualification | Air Traffic Control Fully Certified |
| Experience | Air Traffic Control Time Certified In Pos 1 (yrs) 7.5 |
| Person 2 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | ATC Issue All Types Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Inflight Event / Encounter Weather / Turbulence |
Narrative:
Aircraft X was on route direct to manta intersection and then an arrival into phl descending to FL280. I had plugged into sector 31 as the radar controller a couple of minutes prior to the aircraft checking on; and was informed by the previous controller that there were some weather deviations; but surprisingly no bad rides. I issued the weather to aircraft X and received no response. No more than two minutes later I issued a descent clearance to aircraft X to cross 35 miles north of manta at FL200; no response and I issued it one more time. The pilot read back the clearance and then reported moderate turbulence descending from FL300-280 five miles behind. I thanked him for the report. At this point I was relieved from position to take over as controller in charge (controller in charge) in the area. A couple of minutes later; the new sector 31 controller advised me that aircraft X encountered moderate to severe turbulence and that there were injuries on board the aircraft. The aircraft was switched to ZNY for more expedient routing.
Original NASA ASRS Text
Title: Two Controllers and two Dispatchers reported a flight encountered severe turbulence which resulted in injuries to flight attendants and passengers.
Narrative: Aircraft X was on route direct to MANTA intersection and then an arrival into PHL descending to FL280. I had plugged into Sector 31 as the radar controller a couple of minutes prior to the aircraft checking on; and was informed by the previous controller that there were some weather deviations; but surprisingly no bad rides. I issued the weather to Aircraft X and received no response. No more than two minutes later I issued a descent clearance to Aircraft X to cross 35 miles north of MANTA at FL200; no response and I issued it one more time. The pilot read back the clearance and then reported moderate turbulence descending from FL300-280 five miles behind. I thanked him for the report. At this point I was relieved from position to take over as CIC (Controller In Charge) in the area. A couple of minutes later; the new Sector 31 Controller advised me that Aircraft X encountered moderate to severe turbulence and that there were injuries on board the aircraft. The aircraft was switched to ZNY for more expedient routing.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.