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B767 captain reported inadequate rest for a long flight due to loud passengers seated near the crew rest area.
| Attributes | |
| ACN | 1507590 |
| Time | |
| Date | 201712 |
| Aircraft 1 | |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Route In Use | Oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 11849 |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During my entire break in the crew rest seat I listened to several children including an infant crying and communicating extremely loud right behind the crew rest seat and adjacent to the flight attendant crew rest area. After an hour and a half of crying babies and loud fussy young children I gave up on sleeping and watched the video monitor. This was the perfect storm of kids versus flight crew rest. Both of my first officers also experienced the same issue as well as did the entire flight attendant crew. I contacted the [customer service] team for passenger compensation because there were many complaints from most of the [premium class] passengers. This flight was 8:40 in length and basically no flight crew member experienced a comfortable rest break at any time during the flight.
Original NASA ASRS Text
Title: B767 Captain reported inadequate rest for a long flight due to loud passengers seated near the crew rest area.
Narrative: During my entire break in the crew rest seat I listened to several children including an infant crying and communicating extremely loud right behind the crew rest seat and adjacent to the flight attendant crew rest area. After an hour and a half of crying babies and loud fussy young children I gave up on sleeping and watched the video monitor. This was the perfect storm of kids versus flight crew rest. Both of my first officers also experienced the same issue as well as did the entire flight attendant crew. I contacted the [Customer Service] team for passenger compensation because there were many complaints from most of the [Premium Class] passengers. This flight was 8:40 in length and basically no flight crew member experienced a comfortable rest break at any time during the flight.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.