Narrative:

We were taxiing down the runway getting ready for takeoff. As we started the initial [takeoff] we felt a sudden left turn; followed by a hard stop causing the aircraft to pull to the left going slightly off the runway to the left. Then we heard the first officer shout out the commands. Remain seated; remain seated. We immediately started the same commands. The first officer made the announcement that we were going back to the gate because we had a nose gear problem and the mechanics were coming on board to check out the plane. Once the doors were open the first officer came out of the flight deck and explained that the mechanics would be checking the nose gear and brakes. The mechanics came on board and stated that the plane seems to be ok but they still have more checking to do. The first officer stated that they were leaving the plane to go to flight operations to answer questions about what happen. After that we were left alone with the passengers for well over an hour with no information. The customer service [agent] never came back to the plane after opening the door to tell the passengers that per FAA they could leave the plane but had to take their bags. Inflight supervisor said he would send someone from inflight who never showed up. Finally the a crew showed up to replace us and [scheduling] called to reassign us for the next day. During this whole process no one showed any concern for our wellbeing or our safety. Not one time did the captain; first officer or [operations] check on us to see what our needs or concerns were or to make sure the passengers were ok.

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Original NASA ASRS Text

Title: Air Carrier Flight Attendant reported poor communication between the flight attendants; flight crew; and ramp personnel after returning to the gate due to maintenance.

Narrative: We were taxiing down the runway getting ready for takeoff. As we started the initial [takeoff] we felt a sudden left turn; followed by a hard stop causing the aircraft to pull to the left going slightly off the runway to the left. Then we heard the First Officer shout out the commands. REMAIN SEATED; REMAIN SEATED. We immediately started the same commands. The First Officer made the announcement that we were going back to the gate because we had a nose gear problem and the mechanics were coming on board to check out the plane. Once the doors were open the First Officer came out of the flight deck and explained that the mechanics would be checking the nose gear and brakes. The mechanics came on board and stated that the plane seems to be ok but they still have more checking to do. The First Officer stated that they were leaving the plane to go to flight operations to answer questions about what happen. After that we were left alone with the passengers for well over an hour with no information. The customer service [agent] never came back to the plane after opening the door to tell the passengers that per FAA they could leave the plane but had to take their bags. Inflight supervisor said he would send someone from inflight who never showed up. Finally the A crew showed up to replace us and [scheduling] called to reassign us for the next day. During this whole process no one showed any concern for our wellbeing or our safety. Not one time did the Captain; First Officer or [Operations] check on us to see what our needs or concerns were or to make sure the passengers were ok.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.