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Air carrier customer service agent reported that ramp workers are not using lighted wands as per SOP in low light conditions.
| Attributes | |
| ACN | 1515264 |
| Time | |
| Date | 201801 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
I have a major issue with the rampers not using glow wands during low visibility and during the night. The rampers are using black or dark gloves to the point that they blend in with their jackets or the background and are not extending their arms fully for full visibility of the move back gestures. I have communicated this to both management and to the safety team and the safety team stated they agree and verified this with me at the gate. Just like [they are] supposed to use night wands to guide in and pushback planes; they should use them for jet bridge guide off. It's hard to see sometimes as the window in the cab may be dirty with snow; dirt and water when it rains. It isn't just at this gate. It's at every gate.
Original NASA ASRS Text
Title: Air carrier Customer Service Agent reported that ramp workers are not using lighted wands as per SOP in low light conditions.
Narrative: I have a major issue with the rampers not using glow wands during low visibility and during the night. The rampers are using black or dark gloves to the point that they blend in with their jackets or the background and are not extending their arms fully for full visibility of the move back gestures. I have communicated this to both management and to the safety team and the safety team stated they agree and verified this with me at the gate. Just like [they are] supposed to use night wands to guide in and pushback planes; they should use them for jet bridge guide off. It's hard to see sometimes as the window in the cab may be dirty with snow; dirt and water when it rains. It isn't just at this gate. It's at EVERY gate.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.