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Air carrier flight attendant reported catering returned to the aircraft after doors were armed and opened it without following proper procedures.
| Attributes | |
| ACN | 1516596 |
| Time | |
| Date | 201802 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Ten to fifteen minutes after jet bridge had been pulled and doors had been armed the purser made an announcement to disarm doors. Before announcement was even finished catering had attached the truck and were opening the 2R door! [Another flight attendant] was running across the galley to disarm in time but they just pulled it open; not knocking or anything. Thankfully the door automatically [disarmed the slide] from the outside or someone may have been killed or seriously injured. We were so shaken up. I told the 2 caterers that they had opened an armed door and they said; 'why was it armed?'. They knew nothing of our procedures of why the doors are armed when the jet bridge is pulled and again; did not even knock. I think maybe a review of safety procedures with catering is in order; for their own safety!
Original NASA ASRS Text
Title: Air Carrier Flight Attendant reported catering returned to the aircraft after doors were armed and opened it without following proper procedures.
Narrative: Ten to fifteen minutes after jet bridge had been pulled and doors had been armed the purser made an announcement to disarm doors. Before announcement was even finished catering had attached the truck and were opening the 2R door! [Another Flight Attendant] was running across the galley to disarm in time but they just pulled it open; not knocking or anything. Thankfully the door automatically [disarmed the slide] from the outside or someone may have been killed or seriously injured. We were so shaken up. I told the 2 caterers that they had opened an armed door and they said; 'why was it armed?'. They knew nothing of our procedures of why the doors are armed when the jet bridge is pulled and again; did not even knock. I think maybe a review of safety procedures with catering is in order; for their own safety!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.