37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1759319 |
Time | |
Date | 202008 |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked Taxi |
Route In Use | Direct |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Flight attendant (flight attendant) a did not follow proper procedure arming his door and also when we arrived at the gate to have the agent open the door. He also continuously pulls his face mask away from his face when speaking and has trouble keeping it over his nose. Not sure how we can expect customers to comply with the face mask policy when the purser cannot comply.arming the door: he started by putting the girt bar in the brackets; not putting the red streamer over the window. When we arrived at the gate: he disarmed the door and soon after he cracked the door; before the jet bridge was even pulled up to the plane! Then when the gate agent was not opening the door flight attendant a became frustrated. The gate agent was very confused and I could tell he wanted to address the issue but chose not to. Someone needs to go over door procedures and proper face mask wearing with flight attendant a.
Original NASA ASRS Text
Title: Air Carrier Flight Attendant reported that a Flight Attendant did not use correct procedures arming and disarming the aircraft door. In addition; the Flight Attendant did not follow face mask policy.
Narrative: Flight Attendant (FA) A did not follow proper procedure arming his door and also when we arrived at the gate to have the agent open the door. He also continuously pulls his face mask away from his face when speaking and has trouble keeping it over his nose. Not sure how we can expect customers to comply with the face mask policy when the purser cannot comply.Arming the door: he started by putting the girt bar in the brackets; not putting the red streamer over the window. When we arrived at the gate: he disarmed the door and soon after he cracked the door; before the jet bridge was even pulled up to the plane! Then when the gate agent was not opening the door FA A became frustrated. The gate agent was very confused and I could tell he wanted to address the issue but chose not to. Someone needs to go over door procedures and proper face mask wearing with FA A.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.