37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1531173 |
Time | |
Date | 201803 |
Local Time Of Day | 0601-1200 |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Person 1 | |
Function | Flight Attendant (On Duty) Flight Attendant In Charge |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural FAR Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Flight attendant X was very pleasant on the first day of our trip. Flight attendant (flight attendant) X was not in compliance the first day of work. [She] was eating out of first class basket before anyone was served; not briefing the exit row before main cabin door was closed and texting once she finished her service. The second day; flight attendant X was working first class. When we arrived in ZZZ with almost a four hours and a half sit; I arrived in the crew lounge and was watching tv. Flight attendant X came in shortly after me [while] I was watching tv and texting. I look up and flight attendant X pulls the plug from the tv and I said to flight attendant X why are you behaving like this?flight attendant X said you are not watching tv and I said I was and did not appreciate her behavior and she said she would do again if I turn the tv back on and she did for a second time. This time ripped it out of the wall and I said to flight attendant X you are being disrespectful and to not do that again. She left the room; came back at the same time another crew member came in the room. She had her phone so loud. Flight attendant Y said would you please turn your phone down. She said that the volume was on the lowest setting for her phone. Flight attendant Y offered flight attendant X headphones. She said they would not work on her phone. The show flight attendant X was watching was using profanity every other word and it was very loud. Any crew member who walked in immediately walked out and sat outside the crew room. Flight attendant Y and myself left the room. We both felt very uncomfortable with flight attendant X's behavior. The crew room is supposed to be a place to rest and relax. I did not feel comfortable with flight attendant X's behavior [and] called my manager and explained what had happened and to see if once we arrived [at our destination;] if another flight attendant could take her place. The manager said I know you have high expectations and informed me this was a CRM [issue] and we needed to work things out. Requested at some point to send an email in regards to what happened. When we arrived in ZZZ1; it was late and I was very tired and had an early report the next day. Did not have time to do a report in regards to the CRM. Following our ZZZ sit; I arrived to the aircraft for our next trip to ZZZ1; flight attendant X said we needed to make it through these next 2 days. She was not sure what came over her in the crew room. I agreed with flight attendant X let's work together. We performed our safety demo and part of the demo was to wear the life vest and performed how to wear the vest. Flight attendant X would only hold the vest during our demo. After our demo; I mentioned she needs to wear it versus holding it. On the third day of our first leg; flight attendant X was leaving bins half open and the closet door open. This happened more than 8 times and had requested to please make sure they are closed and locked. She would just look at me and walked away. The service cart was left unattended at the exit row. Flight attendant X left her service cart and walk to the front galley and called the flight deck. I saw the cart sitting in the aisle at row 12. We did have turbulence on and off during the flight. I walk back to the cart and checked with passengers for service. She was requesting [that] a passenger wanted to purchase pringles. Prior to flight attendant X making the call to the flight deck; flight attendant X had touched the flight attendant call button twice in a row and I held my index finger to say give me a minute with okay I will be there. I was in the middle of my service with first class.I was not comfortable and felt the safety on the aircraft for the passengers and myself was not safe and flight attendant X would not comply with the safety of the aircraft. I had requested for a manager to meet the aircraft once we arrived at our destination due to the situation through ACARS.I was not sure what the reason was for her calling the flight deck. I spoke to the flight deck in regards to problems of safety in flight. Flight attendant X called the flight deck and said I was ignoring her and not helping her on requested items. I explained as before; I was serving first class and [I] would be there shortly. I said to the ca (captain) [that]there was a communication problem and flight attendant X was leaving bins opened and unlocked service cart left in the aisle at row 12. Flight attendant X walked up to [the] galley to call the flight deck and left the cart in the aisle. I requested the flight deck to please notify ACARS there was an issue with safety on board and flight attendant X was not keeping the bins closed and locked; left her cart at the exit row and not talking to me. After flight attendant X's service in the main cabin; she began texting on her phone for the remainder of the flight and would not respond to me.on arrival; two regional managers came to the aircraft to talk and discuss the issues. I had explained to flight attendant X; once all passengers had left the aircraft; a manager would be coming to talk with us in regards to our flight. Before I could address the reason for the call; flight attendant X started the conversation in regards to the incident in ZZZ crew room and made false accusations in regards to what happened to the point of making up things that did not occur. The main reason for the meeting was to discuss the safety issues. I explained the issues of flight attendant X not listening to my request to please lock and close all bins and several occasions to please close the closet door after she opened it to remove an item. The manager asked if we both could work this flight together if not; and you choose not to; you will have a missed trip and a meeting with a manager. Flight attendant X said she was okay and I said I had a problem flying with flight attendant X from inflight safety as well making false accusations that did not occur.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported that the work environment was very stressful due to the cabin crew pairing.
Narrative: Flight Attendant X was very pleasant on the first day of our trip. FA (Flight Attendant) X was not in compliance the first day of work. [She] was eating out of first class basket before anyone was served; not briefing the exit row before main cabin door was closed and texting once she finished her service. The second day; FA X was working first class. When we arrived in ZZZ with almost a four hours and a half sit; I arrived in the crew lounge and was watching TV. FA X came in shortly after me [while] I was watching TV and texting. I look up and FA X pulls the plug from the TV and I said to FA X why are you behaving like this?FA X said you are not watching TV and I said I was and did not appreciate her behavior and she said she would do again if I turn the TV back on and she did for a second time. This time ripped it out of the wall and I said to FA X you are being disrespectful and to not do that again. She left the room; came back at the same time another crew member came in the room. She had her phone so loud. FA Y said would you please turn your phone down. She said that the volume was on the lowest setting for her phone. FA Y offered FA X headphones. She said they would not work on her phone. The show FA X was watching was using profanity every other word and it was very loud. Any crew member who walked in immediately walked out and sat outside the crew room. FA Y and myself left the room. We both felt very uncomfortable with FA X's behavior. The crew room is supposed to be a place to rest and relax. I did not feel comfortable with FA X's behavior [and] called my manager and explained what had happened and to see if once we arrived [at our destination;] if another FA could take her place. The manager said I know you have high expectations and informed me this was a CRM [issue] and we needed to work things out. Requested at some point to send an email in regards to what happened. When we arrived in ZZZ1; it was late and I was very tired and had an early report the next day. Did not have time to do a report in regards to the CRM. Following our ZZZ sit; I arrived to the aircraft for our next trip to ZZZ1; FA X said we needed to make it through these next 2 days. She was not sure what came over her in the crew room. I agreed with FA X let's work together. We performed our safety demo and part of the demo was to wear the life vest and performed how to wear the vest. FA X would only hold the vest during our demo. After our demo; I mentioned she needs to wear it versus holding it. On the third day of our first leg; FA X was leaving bins half open and the closet door open. This happened more than 8 times and had requested to please make sure they are closed and locked. She would just look at me and walked away. The service cart was left unattended at the exit row. FA X left her service cart and walk to the front galley and called the flight deck. I saw the cart sitting in the aisle at row 12. We did have turbulence on and off during the flight. I walk back to the cart and checked with passengers for service. She was requesting [that] a passenger wanted to purchase Pringles. Prior to FA X making the call to the flight deck; FA X had touched the FA call button twice in a row and I held my index finger to say give me a minute with okay I will be there. I was in the middle of my service with first class.I was not comfortable and felt the safety on the aircraft for the passengers and myself was not safe and FA X would not comply with the safety of the aircraft. I had requested for a manager to meet the aircraft once we arrived at our destination due to the situation through ACARS.I was not sure what the reason was for her calling the flight deck. I spoke to the flight deck in regards to problems of safety in flight. FA X called the flight deck and said I was ignoring her and not helping her on requested items. I explained as before; I was serving first class and [I] would be there shortly. I said to the CA (Captain) [that]there was a communication problem and FA X was leaving bins opened and unlocked service cart left in the aisle at row 12. FA X walked up to [the] galley to call the flight deck and left the cart in the aisle. I requested the flight deck to please notify ACARS there was an issue with safety on board and FA X was not keeping the bins closed and locked; left her cart at the exit row and not talking to me. After FA X's service in the main cabin; she began texting on her phone for the remainder of the flight and would not respond to me.On arrival; two regional managers came to the aircraft to talk and discuss the issues. I had explained to FA X; once all passengers had left the aircraft; a manager would be coming to talk with us in regards to our flight. Before I could address the reason for the call; FA X started the conversation in regards to the incident in ZZZ crew room and made false accusations in regards to what happened to the point of making up things that did not occur. The main reason for the meeting was to discuss the safety issues. I explained the issues of FA X not listening to my request to please lock and close all bins and several occasions to please close the closet door after she opened it to remove an item. The manager asked if we both could work this flight together if not; and you choose not to; you will have a missed trip and a meeting with a manager. FA X said she was okay and I said I had a problem flying with FA X from inflight safety as well making false accusations that did not occur.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.