B737 ng captain reported the pushback crew deviated from SOP multiple times; creating an unsafe rele...

Narrative:

Pushback crew was unsafe! From the very beginning of pushback initiation; the tug driver used nonstandard phraseology and terms. Tug driver did not understand simple english instructions. Tug driver had hot microphone which limited the communication ability of the captain and tug due to excessive noise. Tug driver did not know how to turn hot microphone off. Prior to tug driver disconnect; I tried telling the driver he needed to use standard phraseology but he disconnected mid-sentence. I then received a salute/all-clear before the tug even started to pull away from the airplane. In fact; the tug was still so close there was no way the taxi light could be seen. I did not flash the taxi light because I knew the airplane was not clear. The salute person turned his back and walked away...all while the tug was still within feet of the front of the airplane. I then attempted radio contact with the station to ask they send out the ground crew to properly clear and release the airplane but could not reach them via radio. After the first officer (first officer) and I both visually confirmed the airplane was clear to the best of our knowledge we called for taxi and departed without incident. This station is without question the most careless and dangerous station I have ever encountered!

Original NASA ASRS Text

Title: B737 NG Captain reported the pushback crew deviated from SOP multiple times; creating an unsafe release situation at the end of the push back procedure.

Narrative: Pushback crew was UNSAFE! From the very beginning of pushback initiation; the tug driver used nonstandard phraseology and terms. Tug driver did NOT understand simple English instructions. Tug driver had hot microphone which limited the communication ability of the Captain and tug due to excessive noise. Tug driver did not know how to turn hot microphone off. Prior to tug driver disconnect; I tried telling the driver he needed to use standard phraseology but he disconnected mid-sentence. I then received a salute/all-clear before the tug even started to pull away from the airplane. In fact; the tug was still so close there was no way the taxi light could be seen. I did NOT flash the taxi light because I knew the airplane was NOT clear. The salute person turned his back and walked away...all while the tug was STILL within feet of the front of the airplane. I then attempted radio contact with the station to ask they send out the ground crew to properly clear and release the airplane but could not reach them via radio. After the FO (First Officer) and I both visually confirmed the airplane was clear to the best of our knowledge we called for taxi and departed without incident. This station is without question the most careless and dangerous station I have ever encountered!

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1538729
Time
Date	201804
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Other Push-back
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Type 2068
Events
Anomaly	Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown

B737 ng captain reported the pushback crew deviated from SOP multiple times; creating an unsafe release situation at the end of the push back procedure.