Narrative:

Air carrier X changed preread route. Tried to run route and it would not run because exit/entry points were not correct.contacted [routing service] and they said routing was correct. Told to lift traffic rights. Then told it was just that exit/entry points were inadvertently not correct in [routing service] but the route and permits were correct. Again told to lift traffic rights. By doing so puts great risk onto any dispatcher. Asked to see paper trail to at least confirm permits were correct for route. And they were not applied for correctly. [Routing service] makes lift traffic rights their fall back position far too often. If the dispatcher is operating a flight in an area they are comfortable that lifting traffic right are ok then that option should be theirs to exercise. Having the company in any way suggest it is wrong. We already trust that permits are correct; but when [routing service] cannot run a route trusting system is incorrect action. It is the dispatcher's certificate at risk. It is the crew's safety at risk. [Routing service] department; supervisors; or managers do not exercise operational control over these flights. And the objective to move the boxes. As dispatchers we recognize that aircraft need to move; but our first concerns are always safety and legal. That is our job. We should not be pressured to potentially make a mistake just to overcome someone else's.no SOP apparent in any aspect of procedures for obtaining permits; selecting and altering routes. The SOP that is apparent is only there to ensure that information is inserted into system. Leaving dispatcher to pick up all the pieces and find the needle in someone else's haystack.

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Original NASA ASRS Text

Title: Air Carrier Dispatchers reported concerns over routing errors in planning service.

Narrative: Air Carrier X changed preread route. Tried to run route and it would not run because Exit/Entry points were not correct.Contacted [Routing Service] and they said routing was correct. Told to lift traffic rights. Then told it was just that Exit/Entry points were inadvertently not correct in [Routing Service] but the route and permits were correct. Again told to lift traffic rights. By doing so puts great risk onto any dispatcher. Asked to see paper trail to at least confirm permits were correct for route. And they were not applied for correctly. [Routing Service] makes lift traffic rights their fall back position far too often. If the dispatcher is operating a flight in an area they are comfortable that lifting traffic right are ok then that option should be theirs to exercise. Having the company in any way suggest it is wrong. We already trust that permits are correct; but when [Routing Service] cannot run a route trusting system is incorrect action. It is the dispatcher's certificate at risk. It is the crew's safety at risk. [Routing Service] department; supervisors; or managers do not exercise operational control over these flights. And the objective to move the boxes. As dispatchers we recognize that aircraft need to move; but our first concerns are ALWAYS safety and legal. That is our job. We should not be pressured to potentially make a mistake just to overcome someone else's.No SOP apparent in any aspect of procedures for obtaining permits; selecting and altering routes. The SOP that is apparent is only there to ensure that information is inserted into system. Leaving Dispatcher to pick up all the pieces and find the needle in someone else's haystack.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.