Narrative:

Upon arrival; the agent notified me that they had a cargo issue that they wanted to show me. The shipment on the pallet in the forward cargo bin had shifted forward on the pallet base during flight and had broken pieces of the wooden container laying in the floor of the cargo bin and the shipment was exposed where the side of the wooden container had broken the osb siding of the container. The ramp agent also pointed out that none of the floor locks were in-place to keep the shipment from moving during flight. At first glance it appeared that the entire pallet had moved forward and aft during the flight but since we did not have any significant cg changes on climb; cruise or descent it looked like the shipment actually moved within the pallet and broke the container it was being shipped in. The agent showed the bill of laden that showed the pallet was supposed to be in location fx and was in location fx when the cargo door was opened. The shipment weighed 6;190 lbs. Possibly not packaged correctly and securely to pallet. Ramp agents [at the departure airport] also failed to secure floor locks to keep pallet in-place. We did notice a louder than normal 'thud' as we took the runway for takeoff while taxiing and turning at normal speeds [which] sounded like a nose tire taxiing over a taxi light but louder. [I] never imagined it could be cargo shifting. I also took several photos of cargo in forward cargo bin in addition to the one submitted with this report; if you need photos let me know and I will forward them to you. Previous operations had a form filled out by the cargo handlers that confirmed all floor locks were in-place. Industry accidents because of cargo pallets shifting should require some type of verification process including ramp supervisors to attest that cargo is properly loaded. If the pallet(s) shifted during takeoff; climb; descent; landing; etc. The result could result in a major accident.

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Original NASA ASRS Text

Title: A B767 Captain reported that in the cargo bin none of the floor locks were in place to keep a shipment from moving in flight.

Narrative: Upon arrival; the agent notified me that they had a cargo issue that they wanted to show me. The shipment on the pallet in the forward cargo bin had shifted forward on the pallet base during flight and had broken pieces of the wooden container laying in the floor of the cargo bin and the shipment was exposed where the side of the wooden container had broken the OSB siding of the container. The Ramp Agent also pointed out that NONE of the floor locks were in-place to keep the shipment from moving during flight. At first glance it appeared that the entire pallet had moved forward and aft during the flight but since we did not have any significant CG changes on climb; cruise or descent it looked like the shipment actually moved within the pallet and broke the container it was being shipped in. The agent showed the bill of laden that showed the pallet was supposed to be in location FX and was in location FX when the cargo door was opened. The shipment weighed 6;190 lbs. Possibly not packaged correctly and securely to pallet. Ramp Agents [at the departure airport] also failed to secure floor locks to keep pallet in-place. We did notice a louder than normal 'thud' as we took the runway for takeoff while taxiing and turning at normal speeds [which] sounded like a nose tire taxiing over a taxi light but louder. [I] never imagined it could be cargo shifting. I also took several photos of cargo in forward cargo bin in addition to the one submitted with this report; if you need photos let me know and I will forward them to you. Previous operations had a form filled out by the cargo handlers that confirmed all floor locks were in-place. Industry accidents because of cargo pallets shifting should require some type of verification process including Ramp Supervisors to attest that cargo is properly loaded. If the pallet(s) shifted during takeoff; climb; descent; landing; etc. the result could result in a major accident.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.