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B777 captain reported several issues during pushback including being notified hazmat was erroneously loaded on aircraft.
| Attributes | |
| ACN | 1550793 |
| Time | |
| Date | 201806 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 180 Flight Crew Total 5699.48 Flight Crew Type 806.02 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown Ground Event / Encounter Other / Unknown |
Narrative:
Gate xx at ZZZ is a challenging gate to handle a 777. During pushback; while attempting to align the airplane nose on the taxi line; the tug operator exceeded the nose wheel steering limits. My copilot and I heard a snap; and the airplane shuddered. The tug driver advised that a tow bar had broken. While waiting for a maintenance inspection of the nose wheel strut; we were advised by operations that we needed to return to the gate because there was hazmat on board that could not be shipped. When returning to the gate; another ramp agent guided me in to the hold line. I narrowly avoided knocking my left engine into the jet bridge. Unrelated to the poor ramp handling of my airplane; the main question remains. How does hazmat get boarded on an airplane without dispatch or PIC being advised? We had no dg statements at the gate prior to push. Lastly; two passengers were boarded in first class with their dogs in kennels. Company policy clearly states this is prohibited. When customer service was advised; they bucked up against the flight attendants in order to keep from resolving the issue per company policy. We were 5 minutes late because of that issue.
Original NASA ASRS Text
Title: B777 Captain reported several issues during pushback including being notified HAZMAT was erroneously loaded on aircraft.
Narrative: Gate XX at ZZZ is a challenging gate to handle a 777. During pushback; while attempting to align the airplane nose on the taxi line; the tug operator exceeded the nose wheel steering limits. My copilot and I heard a snap; and the airplane shuddered. The tug driver advised that a tow bar had broken. While waiting for a maintenance inspection of the nose wheel strut; we were advised by operations that we needed to return to the gate because there was HAZMAT on board that could not be shipped. When returning to the gate; another Ramp Agent guided me in to the hold line. I narrowly avoided knocking my left engine into the jet bridge. Unrelated to the poor ramp handling of my airplane; the main question remains. How does HAZMAT get boarded on an airplane without dispatch or PIC being advised? We had no DG statements at the gate prior to push. Lastly; two passengers were boarded in first class with their dogs in kennels. Company policy clearly states this is prohibited. When customer service was advised; they bucked up against the flight attendants in order to keep from resolving the issue per company policy. We were 5 minutes late because of that issue.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.