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Dispatch reported flight departed with missing hazmat documents which indicated procedural inconsistencies exist among company department manuals.
| Attributes | |
| ACN | 1584132 |
| Time | |
| Date | 201809 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Hazardous Material Violation |
Narrative:
30 minutes after flight left gate the crew sent ACARS message stating there was a restricted article (right/a) in aft bin. The crew trashed the notice to captain (notoc) when entering flight deck thinking it was for previous flight. Dispatch procedures manual (dpm) has formatted [automated messaging] to ACARS flight [crew] once cargo agent fills in the info. Cargo agent insists aircraft must return to gate. Chief dispatcher shows me a page out of some cargo manual that states the aircraft must return to gate and obtain notoc. Flight manual (FM) states an right/a on the closeout requires a notoc prior to takeoff. Nowhere in the FM does it state the use of the [automated messaging] mentioned in the dpm. To make it more confusing it was learned that the right/a was lithium battery. FM states [company] supplies an auto-notoc for lithium batteries cargo even when normally not required. The flight took off before anything was accomplished. Dispatcher never [received] the info from the cargo agent. Make auto-notoc available to both [the] dispatcher and pilot ipad. Also state in FM that [dispatchers] may ACARS information per dpm [automated messaging]. Also whatever cargo manual states that the flight must return to gate when no notoc is onboard should be removed.
Original NASA ASRS Text
Title: Dispatch reported flight departed with missing HAZMAT documents which indicated procedural inconsistencies exist among company department manuals.
Narrative: 30 minutes after flight left gate the crew sent ACARS message stating there was a restricted article (R/A) in aft bin. The crew trashed the Notice to Captain (NOTOC) when entering flight deck thinking it was for previous flight. Dispatch Procedures Manual (DPM) has formatted [automated messaging] to ACARS flight [crew] once cargo agent fills in the info. Cargo agent insists aircraft must return to gate. Chief Dispatcher shows me a page out of some cargo manual that states the aircraft must return to gate and obtain NOTOC. Flight Manual (FM) states an R/A on the closeout requires a NOTOC prior to takeoff. Nowhere in the FM does it state the use of the [automated messaging] mentioned in the DPM. To make it more confusing it was learned that the R/A was lithium battery. FM states [company] supplies an auto-NOTOC for lithium batteries cargo even when normally not required. The flight took off before anything was accomplished. Dispatcher never [received] the info from the cargo agent. Make auto-NOTOC available to both [the] dispatcher and pilot iPad. Also state in FM that [dispatchers] may ACARS information per DPM [automated messaging]. Also whatever cargo manual states that the flight must return to gate when no NOTOC is onboard should be removed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.