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Flight attendant reported the new cabin configuration prevented the cabin crew from assisting a passenger that had a medical issue in front of the aft lavatories.
| Attributes | |
| ACN | 1591919 |
| Time | |
| Date | 201810 |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cabin Furnishing |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Flight Deck / Cabin / Aircraft Event Illness |
Narrative:
We had a customer passed out in front of the aft lavatories in the reconfigured 737-800. The space between the lavatories is so narrow that we; the flight attendants; in the aft galley could not get around the unresponsive customer to get the safety equipment and grab our aed and medical supplies. Also; there were people inside the lavatories at the time of the incident that could not get out of the lavatory until after the customer regain consciousness and we were able to assist the customer to the aft galley floor. This wasn't an issue with the previous configuration where the flight attendant could easily pass around another passenger in front of the lavatory area. I find this very unsafe.
Original NASA ASRS Text
Title: Flight Attendant reported the new cabin configuration prevented the cabin crew from assisting a passenger that had a medical issue in front of the aft lavatories.
Narrative: We had a customer passed out in front of the aft lavatories in the reconfigured 737-800. The space between the lavatories is so narrow that we; the flight attendants; in the aft galley could not get around the unresponsive customer to get the safety equipment and grab our AED and medical supplies. Also; there were people inside the lavatories at the time of the incident that could not get out of the lavatory until after the customer regain consciousness and we were able to assist the customer to the aft galley floor. This wasn't an issue with the previous configuration where the flight attendant could easily pass around another passenger in front of the lavatory area. I find this very unsafe.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.