Narrative:

While enroute to clt we realized that we did not have the Chsly4 STAR in our efb/ipad. We notified dispatch and asked for an ACARS with the info we needed for that arrival. They said to use [an alternate source] but since we did not have wifi to do so; we could not download it. We were going to tell ATC we would be unable to do the STAR but they did not ask us to. They gave us altitudes and speeds to fly. The FMS was up to date so we flew the fixes. We did have the approach plates available and we flew a Cat2 into 36R with no issues. I checked [company information] the day before the trip and did not see anything concerning the jepp problems. I believe I checked it when I got into the hotel but to be honest; I cannot remember if I did. I did note that my charts were up to date. When we found out about the problem with the jepp download; and we got to clt; my first officer (first officer) and I both checked and we had the update concerning the flight ops alert. But we did not have the first alert for this problem. Well this is another learning experience with the efb; things that would not happen with paper charts. Paper charts - I would have my 'trip book' with all my charts needed for the trip. I will strive to do the same with my efb from now on. I did have a big distraction with a maintenance issue first thing this morning so I do consider that a factor because I normally load my charts into my efb each leg; selecting them so you can just page through the ones you need easily. I prefer the efbs but there is a difference in how you operate with them. I will be more diligent about downloading the latest info but it would have been nice if the alert would have been on our dispatch release. It was not. Also; it would be helpful to have wifi available for important downloads.

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Original NASA ASRS Text

Title: Air Carrier flight crew reported the expected arrival into CLT was not available in the iPads.

Narrative: While enroute to CLT we realized that we did not have the Chsly4 STAR in our EFB/iPad. We notified Dispatch and asked for an ACARS with the info we needed for that arrival. They said to use [an alternate source] but since we did not have WiFi to do so; we could not download it. We were going to tell ATC we would be unable to do the STAR but they did not ask us to. They gave us altitudes and speeds to fly. The FMS was up to date so we flew the fixes. We did have the approach plates available and we flew a Cat2 into 36R with no issues. I checked [company information] the day before the trip and did not see anything concerning the Jepp problems. I believe I checked it when I got into the hotel but to be honest; I cannot remember if I did. I did note that my charts were up to date. When we found out about the problem with the Jepp download; and we got to CLT; my FO (First Officer) and I both checked and we had the update concerning the Flight Ops alert. But we did not have the first alert for this problem. Well this is another learning experience with the EFB; things that would not happen with paper charts. Paper charts - I would have my 'trip book' with all my charts needed for the trip. I will strive to do the same with my EFB from now on. I did have a big distraction with a maintenance issue first thing this morning so I do consider that a factor because I normally load my charts into my EFB each leg; selecting them so you can just page through the ones you need easily. I prefer the EFBs but there is a difference in how you operate with them. I will be more diligent about downloading the latest info but it would have been nice if the alert would have been on our Dispatch release. It was not. Also; it would be helpful to have WiFi available for important downloads.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.