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Two air carrier flight attendants reported communication breakdown with operations agent regarding transport of battery powered 'segway'.
| Attributes | |
| ACN | 1610542 |
| Time | |
| Date | 201901 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Person 2 | |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Passenger preboarded; came down on a 'segway'. To me it appeared to be a hover board. I did question the ops agent; asked him if he looked it up; he said yes. He also told me tsa let them come through with it. I then asked him if he could show me. He then took the device and sent it down for cargo. I went to the captain to bring it to her attention. I then started to look it up in my manual. I could not find verbiage regarding this particular device. Understanding it was a mobility device. Where it concerns me is ops was not able to verify the type of battery in the device.
Original NASA ASRS Text
Title: Two air carrier Flight Attendants reported communication breakdown with Operations Agent regarding transport of battery powered 'Segway'.
Narrative: Passenger preboarded; came down on a 'Segway'. To me it appeared to be a hover board. I did question the Ops Agent; asked him if he looked it up; he said yes. He also told me TSA let them come through with it. I then asked him if he could show me. He then took the device and sent it down for cargo. I went to the Captain to bring it to her attention. I then started to look it up in my manual. I could not find verbiage regarding this particular device. Understanding it was a mobility device. Where it concerns me is Ops was not able to verify the type of battery in the device.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.