Air carrier flight attendant reported maintenance technician did not appropriately communicate and e...

Narrative:

L1 door aft-most stowage hook on the slide-bustle was so loose that the girt bar didn't snap into place and was easily lifted out of the bracket with zero force. I notified the captain who called ZZZ [maintenance].when [maintenance] arrived; I said 'good evening' but he ignored me. The captain said the same and [maintenance] responded 'is it in the book?' no acknowledgment of our greetings (he didn't even make eye-contact with me).the captain told [maintenance] that there was something wrong with his flight deck seat; and also the stowage hook on the L1 door. I showed him the door; and he spoke over me while talking to say it was fine. He bent down; grabbed the girt bar from the hooks (far too easily and proving my entire concern) and then put it back in. He looked at the captain and stated 'it's fine; it doesn't need to be fixed.' I attempted to explain that it should be like the stowage hooks on R1 but again he interrupted me to say 'it's fine.' it didn't get fixed.as an inflight instructor; we teach the flight attendants to report anything that's not working properly and for several years have focused on the girt bar stowage hooks in an effort to curtail inadvertent slide deployments or partial deployments. This incident with [maintenance] was not isolated but it was concerning due to the dismissive and argumentative nature of the mechanic in question. By being disrespectful to and dismissive of any employee with a safety concern; it creates a culture whereby we do not want to report anything as broken; we question ourselves; or knowing we won't be taken seriously we simply stay quiet. This needs to be addressed as it is prevalent.nobody should have to feel belittled or demeaned or worst of all unheard when it comes to safety and if I can't trust [maintenance] to do their job; then how does that translate to our overall safety culture?

Original NASA ASRS Text

Title: Air carrier Flight Attendant reported Maintenance Technician did not appropriately communicate and evaluate the door slide issue identified by the crew.

Narrative: L1 Door aft-most stowage hook on the slide-bustle was so loose that the girt bar didn't snap into place and was easily lifted out of the bracket with zero force. I notified the Captain who called ZZZ [Maintenance].When [Maintenance] arrived; I said 'Good Evening' but he ignored me. The Captain said the same and [Maintenance] responded 'Is it in the book?' No acknowledgment of our greetings (he didn't even make eye-contact with me).The Captain told [Maintenance] that there was something wrong with his Flight Deck seat; and also the stowage hook on the L1 door. I showed him the door; and he spoke over me while talking to say it was fine. He bent down; grabbed the girt bar from the hooks (far too easily and proving my entire concern) and then put it back in. He looked at the Captain and stated 'It's fine; it doesn't need to be fixed.' I attempted to explain that it should be like the stowage hooks on R1 but again he interrupted me to say 'It's fine.' It didn't get fixed.As an Inflight Instructor; we teach the flight attendants to report anything that's not working properly and for several years have focused on the girt bar stowage hooks in an effort to curtail inadvertent slide deployments or partial deployments. This incident with [Maintenance] was not isolated but it was concerning due to the dismissive and argumentative nature of the mechanic in question. By being disrespectful to and dismissive of ANY employee with a safety concern; it creates a culture whereby we do not want to report anything as broken; we question ourselves; or knowing we won't be taken seriously we simply stay quiet. This needs to be addressed as it is prevalent.Nobody should have to feel belittled or demeaned or worst of all UNHEARD when it comes to safety and if I can't trust [Maintenance] to do their job; then how does that translate to our overall safety culture?

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1610765
Time
Date	201901
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	B737-700
Operating Under FAR Part	Part 121
Flight Phase	Parked
Component
Aircraft Component	Escape Slide
Person 1
Function	Flight Attendant (On Duty)
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

Air carrier flight attendant reported maintenance technician did not appropriately communicate and evaluate the door slide issue identified by the crew.