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Air carrier flight attendant reported another flight attendant was injured in a turbulence encounter after being struck by a galley cart.
| Attributes | |
| ACN | 1614008 |
| Time | |
| Date | 201901 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Inflight Event / Encounter Weather / Turbulence |
Narrative:
When we started feeling the bumps the seat belt sign should have been put on immediately. Instead we had to use our own judgment. We were in the middle of service when the turbulence started. Flight attendant #2 and I wedged the cart and took a seat. The seat belt sign was not turned on. It started smoothing out and we continued with service. Then it started to get turbulent again. Still no seat belt or announcements. We made the decision to take the cart back and run drinks. Flight attendant #2 was is the back galley fixing drinks while I ran them. That is when we hit severe turbulence. It felt like we dropped. That is when we were told to be seated immediately and the seat belt came on. I was in the aisle and grabbed onto seats as I was picked up off the floor. Flight attendant #3 was in the front galley and thrown to the floor. She was alright though. Flight attendant #2 on the other hand was thrown up against the door and the cart came at her. I heard her scream and got to her as fast as I could. When it was safe to do so. The captain had us check in and we told him about flight attendant #3. He said the turbulence was unexpected and they would be out of it.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported another Flight Attendant was injured in a turbulence encounter after being struck by a galley cart.
Narrative: When we started feeling the bumps the seat belt sign should have been put on immediately. Instead we had to use our own judgment. We were in the middle of service when the turbulence started. Flight Attendant #2 and I wedged the cart and took a seat. The seat belt sign was not turned on. It started smoothing out and we continued with service. Then it started to get turbulent again. Still no seat belt or announcements. We made the decision to take the cart back and run drinks. Flight Attendant #2 was is the back galley fixing drinks while I ran them. That is when we hit severe turbulence. It felt like we dropped. That is when we were told to be seated immediately and the seat belt came on. I was in the aisle and grabbed onto seats as I was picked up off the floor. Flight Attendant #3 was in the front galley and thrown to the floor. She was alright though. Flight Attendant #2 on the other hand was thrown up against the door and the cart came at her. I heard her scream and got to her as fast as I could. When it was safe to do so. The Captain had us check in and we told him about Flight Attendant #3. He said the turbulence was unexpected and they would be out of it.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.