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Ramp worker reported gate agents were approaching the aircraft before it was secured; making for a dangerous situation.
| Attributes | |
| ACN | 1618410 |
| Time | |
| Date | 201902 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
My partner and I brought aircraft into [the gate]. While I was proceeding to chock the aircraft; customer service agent began to approach the aircraft. I approached the customer service agent and asked them why they are doing an unsafe task by bringing the jet-bridge up while the aircraft was still not chocked. The agent notified me that their supervisor told them to approach the aircraft immediately. While talking to customer service; ramp servicemen proceeded to approach the aircraft and open up the pits. This is happening all while the aircraft is still [moving]. I notified my dispatch immediately; they notified [operations center] of the situation as well. I informed the ramp supervisor on the scene as well of the situation. After notifying them; ramp proceeded to pull away the equipment; allowing my partner and I to secure it safely. This could have ended in a very bad way due to negligence from both departments.
Original NASA ASRS Text
Title: Ramp worker reported gate agents were approaching the aircraft before it was secured; making for a dangerous situation.
Narrative: My partner and I brought aircraft into [the gate]. While I was proceeding to chock the aircraft; Customer Service Agent began to approach the aircraft. I approached the Customer Service Agent and asked them why they are doing an unsafe task by bringing the jet-bridge up while the aircraft was still not chocked. The agent notified me that their supervisor told them to approach the aircraft immediately. While talking to Customer Service; Ramp Servicemen proceeded to approach the aircraft and open up the pits. This is happening all while the aircraft is still [moving]. I notified my dispatch immediately; they notified [Operations Center] of the situation as well. I informed the Ramp Supervisor on the scene as well of the situation. After notifying them; ramp proceeded to pull away the equipment; allowing my partner and I to secure it safely. This could have ended in a very bad way due to negligence from both departments.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.