Air carrier pilot reported that charts in the charts+ database were not up to date.

Narrative:

While getting clearance ATC assigned us an RNAV SID. We had to abandon the use of charts+ due to the missing SID. This use case is a show stopper and has been reported to the company; yet months later we have seen no changes to update the charts+ database. This calls into question the lack of process to expeditiously implement change to the charts+ product. It is very evident the charts + product is not ready for actual use at this time. We abandoned the charts+ use for the rest of the flight and returned to using the jeppesen product which had the ZZZZZ2 SID. Once we used the jeppesen product there were no more issues. Recommend abandoning the charts+ product and continue the use of the jeppesen efb (electronic flight bag) product until such time a timely change management process can be put into place to quickly identify a deficiency and quickly implement a change to correct such deficiencies.

Original NASA ASRS Text

Title: Air Carrier pilot reported that charts in the Charts+ database were not up to date.

Narrative: While getting clearance ATC assigned us an RNAV SID. We had to abandon the use of Charts+ due to the missing SID. This use case is a show stopper and has been reported to the company; yet months later we have seen no changes to update the Charts+ database. This calls into question the lack of process to expeditiously implement change to the Charts+ product. It is very evident the Charts + product is not ready for actual use at this time. We abandoned the Charts+ use for the rest of the flight and returned to using the Jeppesen product which had the ZZZZZ2 SID. Once we used the Jeppesen product there were no more issues. Recommend abandoning the Charts+ product and continue the use of the Jeppesen EFB (Electronic Flight Bag) product until such time a timely change management process can be put into place to quickly identify a deficiency and quickly implement a change to correct such deficiencies.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1641949
Time
Date	201905
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	Medium Large Transport
Operating Under FAR Part	Part 121
Flight Phase	Parked
Route In Use	SID ZZZZZ2
Flight Plan	IFR
Person 1
Function	Pilot Not Flying Captain
Qualification	Flight Crew Instrument Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Published Material / Policy