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B757 captain reported poor hand signals by ground personal at this and other locations. Captain believes it is partially due to poor training.
| Attributes | |
| ACN | 1644432 |
| Time | |
| Date | 201905 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 131 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
This report is in regards to the overall poor quality of marshaling inbound aircraft to gates at [company]. While today's marshaling was particularly egregious into gate xx at ZZZ; it was fairly indicative of the overall poor job our marshall's are doing across the system. Of particular concern are nonstandard hand signals with regard to direction; and very poor signals to the cockpit with regards to distance remaining in bringing the aircraft to a stop. This has resulted in very sudden stops; stopping at the wrong spot requiring a tug to reposition the aircraft; or excessive power to move the aircraft a few inches. While I would say this degradation in marshaling quality is system wide; it is of particular concern in ZZZ. ZZZ1 and ZZZ2 are also doing an extremely poor job. I don't know if this is a result of poor training or apathy; but it has the potential of doing damage to equipment or injuring employees or passengers if not corrected. I can elaborate further on what I have observed with regards to this problem if contacted.
Original NASA ASRS Text
Title: B757 Captain reported poor hand signals by ground personal at this and other locations. Captain believes it is partially due to poor training.
Narrative: This report is in regards to the overall poor quality of marshaling inbound aircraft to gates at [company]. While today's marshaling was particularly egregious into gate XX at ZZZ; it was fairly indicative of the overall poor job our Marshall's are doing across the system. Of particular concern are nonstandard hand signals with regard to direction; and very poor signals to the cockpit with regards to distance remaining in bringing the aircraft to a stop. This has resulted in very sudden stops; stopping at the wrong spot requiring a tug to reposition the aircraft; or excessive power to move the aircraft a few inches. While I would say this degradation in marshaling quality is system wide; it is of particular concern in ZZZ. ZZZ1 and ZZZ2 are also doing an extremely poor job. I don't know if this is a result of poor training or apathy; but it has the potential of doing damage to equipment or injuring employees or passengers if not corrected. I can elaborate further on what I have observed with regards to this problem if contacted.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.