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Air carrier ramp personnel reported ground gate return of aircraft due to required hazmat documentation errors. Captain refused to transport the hazmat item.
| Attributes | |
| ACN | 1658239 |
| Time | |
| Date | 201906 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy |
Narrative:
When I was loading it wouldn't let me lock it out because the battery was showing up as hazmat when it wasn't; so [load planning] directed me to move it. When we brought the plane back in the pilot refused it all together. The indicator on the scanner is so minuscule I didn't see it. The hazmat notification did not pop up on the scanner too. Pilot requested paperwork for hazmat. There was only one bag tag for both pieces. There was no hazmat sticker on the box which is why I was confused; since it was not considered a hazmat but the computer recognized it as a dangerous good.
Original NASA ASRS Text
Title: Air carrier ramp personnel reported ground gate return of aircraft due to required Hazmat documentation errors. Captain refused to transport the Hazmat item.
Narrative: When I was loading it wouldn't let me lock it out because the battery was showing up as Hazmat when it wasn't; so [Load Planning] directed me to move it. When we brought the plane back in the pilot refused it all together. The indicator on the scanner is so minuscule I didn't see it. The Hazmat notification did not pop up on the scanner too. Pilot requested paperwork for Hazmat. There was only one bag tag for both pieces. There was no Hazmat sticker on the box which is why I was confused; since it was not considered a Hazmat but the computer recognized it as a dangerous good.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.