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Commercial airline dispatcher reported receiving phone call from captain after pushback regarding discrepancies with aircraft weight; hazmat [dry ice] cargo; live animal documentation. Ramp agent also reported that aircraft returned to the gate.
| Attributes | |
| ACN | 1671889 |
| Time | |
| Date | 201908 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Person 2 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance Deviation - Procedural Hazardous Material Violation |
Narrative:
Captain called via phone for a phone patch with [load planner] to discuss a concern regarding getting the final weights and the fact he had hazmat on board consisting of dry ice which was below the limit for a dg (dangerous goods) notification form. They also had a pet loaded. Shortly after this conversation was completed I was advised by [load planner] that the flight needed to return to the blocks since the ramp had loaded the pet in the same cargo hold as the dry ice which is not in compliance with policy. In addition they had not secured the hazmat with the required 15 bags which is also company policy. The captain was also concerned that he had not received the required form from ramp showing a pet was loaded on board.once back at the gate these issues were rectified and a new fuel load was planned and new final weights were sent and the flight then operated normally to ZZZ.
Original NASA ASRS Text
Title: Commercial Airline Dispatcher reported receiving phone call from Captain after pushback regarding discrepancies with aircraft weight; Hazmat [Dry Ice] cargo; live animal documentation. Ramp Agent also reported that aircraft returned to the gate.
Narrative: Captain called via phone for a phone patch with [Load Planner] to discuss a concern regarding getting the final weights and the fact he had Hazmat on board consisting of dry ice which was below the limit for a DG (Dangerous Goods) notification form. They also had a pet loaded. Shortly after this conversation was completed I was advised by [Load Planner] that the flight needed to return to the blocks since the ramp had loaded the pet in the same cargo hold as the dry ice which is not in compliance with policy. In addition they had not secured the Hazmat with the required 15 bags which is also company policy. The Captain was also concerned that he had not received the required form from ramp showing a pet was loaded on board.Once back at the gate these issues were rectified and a new fuel load was planned and new final weights were sent and the flight then operated normally to ZZZ.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.