Narrative:

First cargo uplift request came in at [time]. Ramp agent called to ask for my approval. I asked if that was the final payload and was told yes. I asked to please wait a moment and I would approve the payload uplift. (I had to run the flight plan with the new payload before I approved it) I hung up the phone and ran the numbers. Then approved the first payload uplift. (Approved at [time +5 minutes].) second cargo uplift was sent to me at [time + 5 minutes] then an override cargo uplift message appeared at [time +6 minutes]. I ran then numbers for the newer payload and sent burns to the crew. I did not approve the new payload however; my employee number was used to override the cargo uplift request. I called ramp to question why they overrode the payload request with my employee number when I gave no such authorization. The ramp agent told me that this was what she was instructed to do by her manager. I told her that was wrong; and I had only approved the first payload and that she had overridden the second payload request. At this point ramp agent's manager got on the phone and argued with me about the override which I had not approved. Resulting in the manager hanging up the phone on me. Ultimately the flight was fine and well within all weight limitations with the last payload uplift. Ramp manager telling his employee to override a payload request using my employee number without permission not permitting ramp agents to have over ride ability's for anything that could impact the safety of a flight.

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Original NASA ASRS Text

Title: Dispatcher reported a load problem and then also a problem with another employee using reporters employee number to override the cargo request.

Narrative: First Cargo uplift request came in at [time]. Ramp agent called to ask for my approval. I asked if that was the final payload and was told yes. I asked to please wait a moment and I would approve the payload uplift. (I had to run the flight plan with the new payload before I approved it) I hung up the phone and ran the numbers. Then approved the first payload uplift. (Approved at [time +5 minutes].) Second Cargo uplift was sent to me at [time + 5 minutes] then an override cargo uplift message appeared at [time +6 minutes]. I ran then numbers for the newer payload and sent burns to the crew. I did not approve the new payload however; my employee number was used to override the cargo uplift request. I called Ramp to question why they overrode the payload request with my employee number when I gave no such authorization. The Ramp Agent told me that this was what she was instructed to do by her manager. I told her that was wrong; and I had only approved the first payload and that she had overridden the second payload request. At this point Ramp Agent's manager got on the phone and argued with me about the override which I had not approved. Resulting in the Manager hanging up the phone on me. Ultimately the flight was fine and well within all weight limitations with the last payload uplift. Ramp Manager telling his employee to override a payload request using my employee number without permission Not permitting ramp agents to have over ride ability's for anything that could impact the safety of a flight.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.