Narrative:

During our briefing with the captain; he informs us that the flight deck door keypad is inoperative. Meaning the door cannot be opened from the outside. Cabin crew voiced concern of safety. Captain calls maintenance to find out more.FAA say it's not MEL; that the plane can fly with the keypad not working. Captain thought it was fine because what's the likelihood of us needing to get into the flight deck in an emergency or them both being incapacitated?we did not feel it was safe to be flying this plane. Not just us but anybody. We voiced this to the pilots and had our inflight supervisor come to the plane to discuss as well. It is not the plane itself that we felt unsafe about. We all understand that the plane itself is safe to fly. It is the operation that is not safe. If both pilots are incapacitated there is no way for us to get into the flight deck to either help land the plane or help them. How is this safe? It puts the entire crew and all passengers at an unnecessary risk.we were informed after the flight that the first officer did not feel safe flying the plane as well. I asked the captain on another flight what could we do in that situation with the keypad being broken and he said there was nothing we would be able to do.san supervisor called crew scheduling manager and was told if we called out not safe there would be disciplinary action up to discharge if we stepped off. Flight would just be re-crewed still putting all passengers and new crew at the same safety risk.I did not feel supported by company or pilots in this safety situation. There is no other way of getting into the flight deck. We are always taught safety first yet there was no support. This was not 'ready; safe; go.'policies need to change; both [company] policy and FAA. The plane should be a no go if the keypad to the flight deck door is broken and there is no way for flight attendants to get into the flight deck in an emergency. This policy as it stands not only puts the crew at risk but the entire plane full of passengers. It is absolutely it safe to fly.

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Original NASA ASRS Text

Title: Flight attendants reported being forced by management to continue a flight after voicing safety concerns due to an inoperative keypad for the flight-deck door.

Narrative: During our briefing with the Captain; he informs us that the flight deck door keypad is inoperative. Meaning the door cannot be opened from the outside. Cabin crew voiced concern of safety. Captain calls Maintenance to find out more.FAA say it's not MEL; that the plane can fly with the keypad not working. Captain thought it was fine because what's the likelihood of us needing to get into the flight deck in an emergency or them both being incapacitated?We did not feel it was safe to be flying this plane. Not just us but anybody. We voiced this to the pilots and had our Inflight Supervisor come to the plane to discuss as well. It is not the plane itself that we felt unsafe about. We all understand that the plane itself is safe to fly. It is the operation that is not safe. If both pilots are incapacitated there is no way for us to get into the flight deck to either help land the plane or help them. How is this safe? It puts the entire crew and all passengers at an unnecessary risk.We were informed after the flight that the First Officer did not feel safe flying the plane as well. I asked the Captain on another flight what could we do in that situation with the keypad being broken and he said there was nothing we would be able to do.SAN Supervisor called Crew Scheduling Manager and was told if we called out not safe there would be disciplinary action up to discharge if we stepped off. Flight would just be re-crewed still putting all passengers and new crew at the same safety risk.I did not feel supported by company or pilots in this safety situation. There is no other way of getting into the flight deck. We are always taught safety first yet there was no support. This was not 'ready; safe; go.'Policies need to change; both [Company] policy and FAA. The plane should be a no go if the keypad to the flight deck door is broken and there is no way for flight attendants to get into the flight deck in an emergency. This policy as it stands not only puts the crew at risk but the entire plane full of passengers. It is absolutely it safe to fly.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.