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Pilot reported that the ground controller was behaving unprofessionally; creating an unsafe environment.
| Attributes | |
| ACN | 1676955 |
| Time | |
| Date | 201908 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 439 Flight Crew Type 12000 |
| Events | |
| Anomaly | ATC Issue All Types Deviation - Procedural Other / Unknown |
Narrative:
I've been going in and out of ZZZ as a part 121 pilot for over xx years; so the 'unique' communication styles that are on display day-in-and-day-out on the ground control frequency come as no surprise. That said; yesterday; while taxiing out I was; once more; forced to listen to the ground controller's complete lack of professionalism; and I couldn't help but think of the multitude of ways in which his words and his tone were a compromise to safety. Everything from admonishing pilots for not taxiing fast enough; to embarrassing others for not crossing runways quickly enough; to shaming those pilots who dared to ask questions for clarity.this ground controller was/is creating unsafe circumstances. These hard-working professional pilots are simply trying to safely transport their passengers from point a to point B. They need ATC assistance to do so; not scolding; shaming and yelling! The ground controller I heard yesterday behaved in a way that is antithetic to his profession and the public interest. He is there to serve the public. We (pilots) are not there to serve him. At the very least; he needs retraining! Furthermore; this notion that; 'well; it's ZZZ; so that's the way they are up there!' is not an acceptable position to take. To my mind; there is only one standard for safety!
Original NASA ASRS Text
Title: Pilot reported that the Ground Controller was behaving unprofessionally; creating an unsafe environment.
Narrative: I've been going in and out of ZZZ as a Part 121 Pilot for over XX years; so the 'unique' communication styles that are on display day-in-and-day-out on the Ground Control frequency come as no surprise. That said; yesterday; while taxiing out I was; once more; forced to listen to the Ground Controller's complete lack of professionalism; and I couldn't help but think of the multitude of ways in which his words and his tone were a compromise to safety. Everything from admonishing pilots for not taxiing fast enough; to embarrassing others for not crossing runways quickly enough; to shaming those pilots who dared to ask questions for clarity.This Ground Controller was/is creating UNSAFE circumstances. These hard-working professional pilots are simply trying to safely transport their passengers from point A to point B. They need ATC assistance to do so; not scolding; shaming and yelling! The Ground Controller I heard yesterday behaved in a way that is antithetic to his profession and the public interest. He is there to serve the public. We (Pilots) are not there to serve him. At the very least; he needs retraining! Furthermore; this notion that; 'Well; it's ZZZ; so that's the way they are up there!' is not an acceptable position to take. To my mind; there is only one standard for safety!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.