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Dispatcher reported being out of the loop because a flight was delayed by operations without contacting dispatch.
| Attributes | |
| ACN | 1680471 |
| Time | |
| Date | 201908 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | EMB ERJ 170/175 ER/LR |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Operations delayed flight without dispatch contact. I called operations and had a conversation about the delay. The ops agent didn't even have our phone number if he wanted to call. If there are other operations that don't have our contact then we shouldn't be surprised if this is a continual issue; cross-code share.
Original NASA ASRS Text
Title: Dispatcher reported being out of the loop because a flight was delayed by operations without contacting Dispatch.
Narrative: Operations delayed flight without Dispatch contact. I called Operations and had a conversation about the delay. The Ops Agent didn't even have our phone number if he wanted to call. If there are other Operations that don't have our contact then we shouldn't be surprised if this is a continual issue; cross-code share.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.