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Flight attendant reported a passenger refused to comply with instructions to properly stow her pet and became loud and abusive.
| Attributes | |
| ACN | 1688601 |
| Time | |
| Date | 201909 |
| Place | |
| Locale Reference | STL.Airport |
| State Reference | MO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737 Next Generation Undifferentiated |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct Inflight Event / Encounter Bird / Animal |
Narrative:
We were briefed by the operations agent that a customer informed her she would not comply once she got onboard. She was spoken to by the operations agent and a ground supervisor. However; as soon as we closed the aircraft door; she took her paid pet out and placed the dog on her lap. We called the captain; opened the door again and she was talked to again by operations agent. She said she would comply going forward; however she was being loud and rude throughout the flight. We need to follow through with what we tell our passengers. She was told that if she didn't comply she would be removed from the flight; she did what she wanted to do and was still allowed to remain on board. If someone blatantly tell us their going to be non-compliant and then prove to do so; they should be penalized.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger refused to comply with instructions to properly stow her pet and became loud and abusive.
Narrative: We were briefed by the operations agent that a customer informed her she would not comply once she got onboard. She was spoken to by the operations agent and a ground Supervisor. However; as soon as we closed the aircraft door; she took her paid pet out and placed the dog on her lap. We called the Captain; opened the door again and she was talked to again by operations agent. She said she would comply going forward; however she was being loud and rude throughout the flight. We need to follow through with what we tell our passengers. She was told that if she didn't comply she would be removed from the flight; she did what she wanted to do and was still allowed to remain on board. If someone blatantly tell us their going to be non-compliant and then prove to do so; they should be penalized.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.