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An md-S80 flight attendant in charge reported that a passenger complained that a non-revenue flight attendant was inappropriately giving him instructions, leading to a verbal altercation.
| Attributes | |
| ACN | 621672 |
| Time | |
| Date | 200406 |
| Day | Fri |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : mia.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : pushback |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 90 |
| ASRS Report | 621672 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : off duty observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Since I did not witness the event, I do not know what was actually said. However, after takeoff, I went back to talk with passenger and he told me that the (non revenue) flight attendant sitting next to him had 'no business telling him what to do.' (ie, he told him to bring his seat back to the upright position.) passenger then told non-revenue flight attendant to 'turn off your cell phone' and according to the passenger, the non-revenue flight attendant said 'I don't have to' and it escalated from there. My personal opinion is that it was 2 male-ego's. I feel that a flight attendant not working a flight has no business telling another passenger what to do. It just creates animosity. Other working flight attendants moved the non-revenue flight attendant to another seat before I got back there.
Original NASA ASRS Text
Title: AN MD-S80 FLT ATTENDANT IN CHARGE RPTED THAT A PAX COMPLAINED THAT A NON-REVENUE FLT ATTENDANT WAS INAPPROPRIATELY GIVING HIM INSTRUCTIONS, LEADING TO A VERBAL ALTERCATION.
Narrative: SINCE I DID NOT WITNESS THE EVENT, I DO NOT KNOW WHAT WAS ACTUALLY SAID. HOWEVER, AFTER TKOF, I WENT BACK TO TALK WITH PAX AND HE TOLD ME THAT THE (NON REVENUE) FLT ATTENDANT SITTING NEXT TO HIM HAD 'NO BUSINESS TELLING HIM WHAT TO DO.' (IE, HE TOLD HIM TO BRING HIS SEAT BACK TO THE UPRIGHT POS.) PAX THEN TOLD NON-REVENUE FLT ATTENDANT TO 'TURN OFF YOUR CELL PHONE' AND ACCORDING TO THE PAX, THE NON-REVENUE FLT ATTENDANT SAID 'I DON'T HAVE TO' AND IT ESCALATED FROM THERE. MY PERSONAL OPINION IS THAT IT WAS 2 MALE-EGO'S. I FEEL THAT A FLT ATTENDANT NOT WORKING A FLT HAS NO BUSINESS TELLING ANOTHER PAX WHAT TO DO. IT JUST CREATES ANIMOSITY. OTHER WORKING FLT ATTENDANTS MOVED THE NON-REVENUE FLT ATTENDANT TO ANOTHER SEAT BEFORE I GOT BACK THERE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.