Lead technician reported ground damage that was misidentified by ramp and csm personnel was severe e...

Attributes
ACN	1750675
Time
Date	202007
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Route In Use	Vectors
Flight Plan	IFR
Component
Aircraft Component	Main Gear Door
Person 1
Function	Lead Technician
Qualification	Maintenance Airframe Maintenance Powerplant
Events
Anomaly	Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy Deviation - Procedural FAR Ground Event / Encounter Vehicle

Narrative:

On date aircraft X was pushing off of gate. While removing the tug from the aircraft; the tug struck the right/H nlg door. A ramp csm came out to take a look at it; and told the flight crew that there was no damage and that the flight was safe to continue. The flight crew said that they felt a bump from the flight deck and wanted maintenance to come out and look at it. The aircraft returned to the gate and maintenance did a gvi and found that the push pull rod for the door retraction was bent and the aircraft would need to be removed from service. The flight continued on with a different aircraft and aircraft X was repositioned to the hangar. During initial inspection at the hangar it was noticed that the push pull rod was actually broken and had separated from the door.the event occurred in my opinion because the ramp wanted to avoid a lengthy delay; and wanted an on time departure. The ramp csm's have done this in the past and obviously continue to do this now.let maintenance do the job we are trained to do.

Original NASA ASRS Text

Title: Lead Technician reported ground damage that was misidentified by Ramp and CSM personnel was severe enough to remove the aircraft from service for repairs.

Narrative: On DATE Aircraft X was pushing off of gate. While removing the tug from the aircraft; the tug struck the R/H NLG door. A Ramp CSM came out to take a look at it; and told the flight crew that there was no damage and that the flight was safe to continue. The flight crew said that they felt a bump from the flight deck and wanted Maintenance to come out and look at it. The aircraft returned to the gate and Maintenance did a GVI and found that the push pull rod for the door retraction was bent and the aircraft would need to be removed from service. The flight continued on with a different aircraft and Aircraft X was repositioned to the hangar. During initial inspection at the hangar it was noticed that the push pull rod was actually broken and had separated from the door.The event occurred in my opinion because the ramp wanted to avoid a lengthy delay; and wanted an on time departure. The Ramp CSM's have done this in the past and obviously continue to do this now.Let Maintenance do the job we are trained to do.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Lead technician reported ground damage that was misidentified by ramp and csm personnel was severe enough to remove the aircraft from service for repairs.