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Flight attendant reported communication issues related to wearing a face mask.
| Attributes | |
| ACN | 1752166 |
| Time | |
| Date | 202007 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
I have observed since the face coverings became mandatory that communication is hampered which presents a safety issue. Anytime an flight attendant makes a PA while wearing the masks it makes it difficult to comprehend what they are saying. Same goes for briefing the owwe (overwing window exit) or whenever we are trying to communicate with passengers. Communication is an important part of our safety related interactions with passengers and I have seen that this is almost impossible with face coverings. This is not flight specific; but an observation I have made over the last month of regular flying. Same goes for when the captain is giving us a pre-flight briefing. If they are wearing a mask it is difficult to understand what they are saying. Not because they can't be heard but because the message comes out muffled.
Original NASA ASRS Text
Title: Flight Attendant reported communication issues related to wearing a face mask.
Narrative: I have observed since the face coverings became mandatory that communication is hampered which presents a safety issue. Anytime an FA makes a PA while wearing the masks it makes it difficult to comprehend what they are saying. Same goes for briefing the OWWE (Overwing Window Exit) or whenever we are trying to communicate with passengers. Communication is an important part of our safety related interactions with passengers and I have seen that this is almost impossible with face coverings. This is not flight specific; but an observation I have made over the last month of regular flying. Same goes for when the Captain is giving us a pre-flight briefing. If they are wearing a mask it is difficult to understand what they are saying. Not because they can't be heard but because the message comes out muffled.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.