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Flight attendant reported that when passengers were ordering their drinks; most of them took their face masks off; even though an announcement was made to leave masks on.
| Attributes | |
| ACN | 1753172 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1201-1800 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
We had many passengers in main cabin to serve the service. Most of the passengers took their masks off to order their drinks with us. Even after the announcement 'please leave your masks on until the flight attendants complete service at your row.'bring the menu book back on each seat; to use as sign card between the passengers and flight attendant; so they just point it to us and show us; instead of taking off their masks having the need to be heard properly through the masks which is the new way to communicate for all of us.
Original NASA ASRS Text
Title: Flight Attendant reported that when passengers were ordering their drinks; most of them took their face masks off; even though an announcement was made to leave masks on.
Narrative: We had many passengers in main cabin to serve the service. Most of the passengers took their masks off to order their drinks with us. Even after the announcement 'Please leave your masks on until the Flight Attendants complete service at your row.'Bring the menu book back on each seat; to use as sign card between the passengers and FA; so they just point it to us and show us; instead of taking off their masks having the need to be heard properly through the masks which is the new way to communicate for all of us.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.