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Flight attendant reported passengers taking off their face masks to order coffee or tea and then waiting for it to cool off; without face masks on.
| Attributes | |
| ACN | 1753514 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 0001-0600 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During service; passengers removed their mask in order to answer what they would like; coffee orders extended length of time in aisle; passengers who asked for coffee or tea did not wear masks while waiting for beverage to cool down. Many passengers did not abide by waiting to remove mask until flight attendant completed their row.remove added service; keep it simple. Remove coffee and tea at the very least. Water; coke; diet coke should be only offerings.
Original NASA ASRS Text
Title: Flight Attendant reported passengers taking off their face masks to order coffee or tea and then waiting for it to cool off; without face masks on.
Narrative: During service; passengers removed their mask in order to answer what they would like; coffee orders extended length of time in aisle; passengers who asked for coffee or tea did not wear masks while waiting for beverage to cool down. Many passengers did not abide by waiting to remove mask until FA completed their row.Remove added service; keep it simple. Remove coffee and tea at the very least. Water; coke; Diet Coke should be only offerings.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.