37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1753517 |
Time | |
Date | 202007 |
Local Time Of Day | 1201-1800 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant In Charge |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passengers in row xy did not comply with the mask rules on multiple occasions. Masks were present but not being worn properly. This also caused a separate passenger to become uncomfortable and resulted in that passenger confronting crew in the galley. He was not happy and felt like we weren't being harsh enough with the mask rule. We ended up giving a final warning to the passengers about masks before the flight was over.
Original NASA ASRS Text
Title: Flight Attendant reported two passengers were not compliant wearing face masks during the flight. Another passenger was uncomfortable with them not wearing the face masks and confronted the crew.
Narrative: Passengers in row XY did not comply with the mask rules on multiple occasions. Masks were present but not being worn properly. This also caused a separate passenger to become uncomfortable and resulted in that passenger confronting crew in the galley. He was not happy and felt like we weren't being harsh enough with the mask rule. We ended up giving a final warning to the passengers about masks before the flight was over.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.