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Flight attendants reported a passenger needed to be continuously reminded about having to wear a face mask.
| Attributes | |
| ACN | 1753811 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger X was non-compliant with face mask.after door closure; F/a B informed me that a passenger X would not keep his mask on. I called F/D and let them know of the situation and asked to hold pushback until aft fas determined whether passenger X should continue on the flight. Passenger X complied initially and we departed without further issue.during cruise F/a B communicated to me that he had asked passenger X several times to keep his mask on - as he was not eating or drinking. I went aft and asked passenger X to wear his mask as well; which he had stuffed into his pocket. He was visibly annoyed and didn't initially comply. As he was connecting on another flight; we also notified pilots of the situation. Passenger X; was non-compliant with face mask.better policy/procedure is needed between flight attendant; pilot; and station workgroups and their roles. It doesn't feel particularly safe to send someone who is knowingly non-compliant onto another crew or csa.
Original NASA ASRS Text
Title: Flight attendants reported a passenger needed to be continuously reminded about having to wear a face mask.
Narrative: Passenger X was non-compliant with face mask.After door closure; F/A B informed me that a Passenger X would not keep his mask on. I called F/D and let them know of the situation and asked to hold pushback until aft FAs determined whether Passenger X should continue on the flight. Passenger X complied initially and we departed without further issue.During cruise F/A B communicated to me that he had asked Passenger X several times to keep his mask on - as he was not eating or drinking. I went aft and asked Passenger X to wear his mask as well; which he had stuffed into his pocket. He was visibly annoyed and didn't initially comply. As he was connecting on another flight; we also notified pilots of the situation. Passenger X; was non-compliant with face mask.Better policy/procedure is needed between FA; Pilot; and station workgroups and their roles. It doesn't feel particularly safe to send someone who is knowingly non-compliant onto another crew or CSA.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.