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Flight attendants reported that a child was unable to wear a face mask due to crying; resulting in a stressful situation. The child and parent were reseated and the situation was resolved.
| Attributes | |
| ACN | 1756365 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Woman and her x-year old child boarded the aircraft; child was not wearing a mask and gate agents let us know that they have asked the mom and child to wear the mask multiple times. My other flight attendant moved the passenger in row xx up so we could move the mother and child towards the back; hoping to make other guests happy; and to avoid complaints about the child not wearing a mask. During compliance; child is still not wearing a mask. Flight attendant offers a cookie trying to convince the child to wear a mask. Mother of child informs us she screams and cries when she wears it. Asked customer service lead to give a final warning to mother. Was a very uncomfortable situation as we witnessed the mother begin to pull out her phone. Mother was very upset. Flight attendant and I tried our best to assure the mother that we realize these times are hard and confusing and we empathize with her for her situation as it was tough for all of us. They both seemed to be happy towards end of flight as we provided snack and beverages to ease the situation.I do not think we should enforce young children to wear masks. Child could possibly have disability and be unable to wear the mask. We are unaware of the family's situation and it is very hard to enforce grown adults to wear masks; let alone young children who don't understand what is going on.
Original NASA ASRS Text
Title: Flight attendants reported that a child was unable to wear a face mask due to crying; resulting in a stressful situation. The child and parent were reseated and the situation was resolved.
Narrative: Woman and her X-year old child boarded the aircraft; child was not wearing a mask and gate agents let us know that they have asked the mom and child to wear the mask multiple times. My other FA moved the passenger in row XX up so we could move the mother and child towards the back; hoping to make other guests happy; and to avoid complaints about the child not wearing a mask. During compliance; child is still not wearing a mask. FA offers a cookie trying to convince the child to wear a mask. Mother of child informs us she screams and cries when she wears it. Asked Customer Service lead to give a final warning to mother. Was a very uncomfortable situation as we witnessed the mother begin to pull out her phone. Mother was very upset. FA and I tried our best to assure the mother that we realize these times are hard and confusing and we empathize with her for her situation as it was tough for all of us. They both seemed to be happy towards end of flight as we provided snack and beverages to ease the situation.I do not think we should enforce young children to wear masks. Child could possibly have disability and be unable to wear the mask. We are unaware of the family's situation and it is very hard to enforce grown adults to wear masks; let alone young children who don't understand what is going on.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.